More jobs:
Head of First Choice & Voice of Customer Excellence
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-07-10
Listing for:
6AM City, LLC
Full Time
position Listed on 2026-07-10
Job specializations:
-
Business
Change Management, Business Analyst
Job Description & How to Apply Below
DHL Express is seeking a Head of First Choice and NPA VOICE to lead improvement initiatives and drive customer experience analysis across VOICE data and related activities. This role focuses on delivering measurable improvements and coaching cross-functional teams to adopt FC tools and processes.
The ideal candidate will have strong analytical and communication skills, a Bachelor’s degree in a related field, and experience with DMAIC, Lean, and Six Sigma methods, supporting DHL Strategy 2030
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