US HQ Learning ; LX Platform Manager

Learning Experience (LX) Platform Manager

At Hello Fresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past decade, we've grown from a single meal kit brand into a global food solutions group — the world's leading meal kit company, active in 18+ countries across 3 continents.

The Hello Fresh Group includes Hello Fresh, Green Chef, Every Plate, Factor (ready-to-eat), Chefs Plate, and Youfoodz. Each brand serves a distinct audience but shares our commitment to making good food accessible and sustainable. Our Distribution Centers are the operational heartbeat of everything we deliver — and equipping the people who work in them with the right training, at the right time, in the right format, is fundamental to how we operate.

The Learning Experience (LX) Platform Manager is the connective tissue between the content our Training Content team creates and the learners who need it. This is a hands-on, operationally grounded role responsible for the health, configuration, and strategic growth of our 360

Learning platform across a multi-brand, multi-site network — while also serving as the primary coordination point for training program rollout, stakeholder alignment, and platform-enabled learning design.

You will own the platform end-to-end: user management, course architecture, learning path design, integrations, reporting, and the continuous improvement of how learning is experienced by our Tier 1 DC associates and operational leaders. You will partner daily with the Training Content Manager to translate finished content into published learning experiences, and with Operations, HR, Safety, and OpEX to ensure training is reaching the right people at the right time.

This role is also a direct manager — you will lead and develop one Senior Learning Experience Designer, who shares responsibility for platform administration and content quality support. Together, you are the function that makes the entire training ecosystem visible, measurable, and continuously improving.

Scope Area
- Details

Platform - 360

Learning (primary LMS) — full administrative ownership;
Workday integration (in progress) for automated enrollment and user management

Brands & Sites
- All 4 brands (Hello Fresh, Every Plate, Green Chef, Factor) across all current and future US DC sites; EU and ANZ expansion planned

Learner Audience
- Tier 1 DC associates, line leads, supervisors, operational management, and corporate staff

Content Interface
- Receives content from Training Content Specialists and VDM team; publishes, structures, and optimizes for learner delivery within 360

Learning

Reporting
- Completion tracking, compliance records, engagement analytics, and learning program effectiveness reporting to operations and leadership

Integrations
- Workday HRIS (in implementation); future integrations as platform scales globally

Geographic Scope - US operations at launch; EU and ANZ expansion as the global program matures

Platform Ownership & Administration

• Own the 360
  
  Learning platform as its primary administrator: user accounts, group hierarchies, role permissions, course catalog organization, and system configuration across all brands and sites
• Manage and maintain the Workday–360
  
  Learning integration, ensuring automated enrollment, role-based course assignment, and learner data accuracy as employees onboard, transfer, or change roles across the network
• Define and govern the platform architecture: group structures, learning path frameworks, program-level organization, and the naming and tagging conventions that keep a multi-brand, multi-site catalog navigable at scale
• Monitor platform health: identify enrollment gaps, stalled learner progress, broken content links, and course configuration issues before they become operational problems
• Manage platform vendor relationship with 360
  
  Learning — serve as the primary contact for support escalations, new feature evaluations, and the ongoing enhancements being developed to support DC-specific needs
• Stay current on 360
  
  Learning product updates, assess their relevance to our configuration, and make implementation recommendations to…