Senior Product Manager – Onboarding, Access

Responsibilities

• Drive Onboarding Product Execution:
  Own and execute the roadmap for onboarding and access experiences, ensuring timely delivery of high-impact capabilities across login, authentication, and enrollment journeys.
• Deliver Member-Centric Experiences:
  Design and launch onboarding capabilities such as digital card issuance, wallet integrations, and account onboarding flows to create seamless first impressions for members.
• Translate Strategy into Action:
  Partner with leadership to bring strategic vision to life, breaking it down into actionable plans, prioritized backlogs, and measurable outcomes.
• Collaborate Across Teams:
  Work closely with marketing, technology, and vendor partners to align messaging, experiences, and delivery, ensuring consistency across all touchpoints.
• Leverage Technology & Integrations:
  Guide integrations with origination platforms, open banking systems, and supporting technologies, enabling scalable and modern onboarding solutions.
• Use Data to Drive Decisions:
  Define KPIs, track performance, and leverage insights to continuously improve onboarding effectiveness, activation rates, and early lifecycle engagement.
• Champion the Voice of the Member:
  Incorporate member feedback and behavioral insights into product decisions, ensuring experiences are intuitive, valuable, and aligned with member needs.
• Lead Cross-Functional Execution:
  Align stakeholders across business, risk, compliance, and operations to deliver outcomes while navigating complexity and competing priorities.
• Manage Product Lifecycle:
  Oversee the end-to-end product lifecycle—from ideation and research through design, development, launch, and optimization.
• Optimize Performance & Outcomes:
  Monitor product performance, identify opportunities for improvement, and refine the roadmap based on results and learnings.

• Bachelor’s degree or equivalent work experience in a technology, business, or related discipline required.
• Advanced degree preferred.
• 7 years of experience in product management, product development, or platform-based product roles.
• Experience working in an agile environment.
• Previous experience overseeing all elements of the product development life cycle required.
• Experience in managing highly effective cross-functional teams required.
• Previous experience understanding and determining product strategies based on the voice of the customer required.
• Experience managing and maintaining vendor relationships required.

• Bachelor's degree
• Advanced degree (preferred)