Operations Analyst

Responsibilities

• This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit.
• Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
• Assists with coordination of implementation for products, services, and operational solutions.
• Supports the design, documentation, implementation, and monitoring of new products and services.
• Provides guidance regarding procedural, technical, and operational changes.
• Expands business products knowledge within operations environment.
• Builds network by developing relationships with partners and teammates.
• Inspects data to identify issues and trends.
• Collects and interprets data to validate operational processes.

• A minimum of two years recent experience in a BAC financial center, with particular emphasis on operations management.
• Must be able to fulfill role requirements without daily managerial oversight.
• Has the ability to learn and adapt to new information and technology platforms.
• Will follow established processes and guidelines in daily self-directed activities, adhering to all applicable laws and regulations.
• Must be able to travel to any financial center within defined market(s); may need to travel to two different financial centers in the course of a single day.
• Enthusiastic, highly motivated self-starter with strong work ethic, intense focus and attention to detail.
• Must possess strong verbal and written communication skills; including the ability to communicate effectively with partners regarding areas of opportunity identified.
• Must be flexible to work weekends and/or extended hours, as needed.
• Bachelor’s degree or business relevant associate degree such as business management, business administration, or finance.
• Experience in the following industries:
  Consumer banking/financial services, mortgage, or retail.

• Bachelor's degree
• Associate degree in business management
• Associate degree in business administration
• Associate degree in finance