Repair Customer Account Analyst; Hybrid

Position

Customer Account Analyst – Phoenix MRO Facility

Phoenix, AZ – Hybrid (combination of on‑site and off‑site work)

U.S. citizenship required. No security clearance required.

Estimated salary range: $68,900 – $131,100 USD.

• Serve as the primary point of contact for customers, delivering timely communication and exceptional service throughout the repair process.
• Manage a high volume of repair orders, overseeing 200+ active orders while maintaining accuracy and responsiveness.
• Coordinate daily with cross‑functional teams (Operations, Planning, Engineering, Quality, Finance) to support customer requirements and delivery commitments.
• Administer commercial and military repair orders from receipt to completion, including entry, quoting, status updates, issue resolution, and invoicing support.
• Review, interpret, and enforce customer contractual requirements to ensure compliance and satisfaction.
• Proactively identify and mitigate risks that could affect on‑time delivery, customer commitments, or financial outcomes.
• Investigate warranty claim validity and determine appropriate disposition.
• Prioritize competing demands in a dynamic, deadline‑driven environment.
• Ensure compliance with Global Trade regulations and company policies throughout all customer transactions.
• Utilize business systems and reporting tools to manage order status, customer communications, and performance metrics.

• University degree or equivalent experience; at least 2 years of relevant experience (advanced degree preferred).
• Experience in procurement, buying, or supplier management within aerospace, manufacturing, or other highly regulated industries.
• Proficiency with SAP is preferred.
• Experience supporting Maintenance, Repair, and Overhaul (MRO) operations.
• Government repair contract administration experience.
• Working knowledge of FAR and DFARS.
• Experience with Commercial Asset Visibility (CAV) and Procurement Integrated Enterprise Environment (PIEE).
• Familiarity with military and government customer requirements and contracting processes.

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan with employer matching and separate retirement contributions.
• Tuition reimbursement program.
• Student loan repayment program.
• Life insurance and disability coverage.
• Optional coverages (pet, home, auto, additional life, accident, critical illness, group legal,  protection).
• Birth, adoption, and parental leave benefits.
• Family planning services (Ovia Health, fertility, and family planning).
• Adoption assistance.
• Autism benefit.
• Employee Assistance Plan with up to 10 free counseling sessions.
• Wellness incentives and rewards program.
• Virtual doctor visits and second‑opinion program.
• Child and elder care services.
• Additional optional benefits.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.