Vendor Management Coordinator - Hybrid

Awarded a Healthiest Employer award, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
• Onsite: daily onsite requirement based on the essential functions of the job
• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one‑on‑ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

• The primary responsibility of this position is to support vendor management activities with a focus on financial oversight, operational performance, and service delivery monitoring in partnership with the BPO Oversight Specialists.
• This role ensures vendor work is accurately tracked, invoiced correctly, and aligned to contractual expectations and Service Level Agreements (SLAs).
• This position partners with internal business areas and vendors to provide transparency into vendor spend, validate financial accuracy, and identify opportunities for cost savings and overall performance improvement.

• Required
  
  Work Experience:
  
  2 years of experience in vendor management, financial operations, business operations, or a similar field.
• Experience working with invoices, budgets, financial tracking, or vendor performance.
• Required
  
  Education:
  
  High School Diploma or GED in general field of study.
• Required Licenses: N/A
• Required
  
  Certifications:
  
  N/A

• Preferred
  
  Work Experience:
  
  4 years of experience in vendor management, financial operations, business operations, or a similar field.
• Experience working with outsourced vendors or BPO environments.
• Experience with financial systems, invoicing tools, or vendor management platforms.
• Exposure to Service Level Agreement (SLA) tracking and performance reporting.
• Experience managing external relationships.
• Preferred Education:
  
  Bachelor’s Degree in Finance, Business, Healthcare Operations, or a related field.
• Preferred Licenses: N/A
• Preferred
  
  Certifications:
  
  N/A

• Actively participate and bring expertise to the Vendor Management Office within the Operations and Service Delivery Division.
• Manage and track vendor Purchase Orders (POs) to ensure alignment with approved scope of work and budgets.
• Review, validate, and reconcile vendor invoices for accuracy against contracts, rates, and delivered services.
• Identify and resolve invoice discrepancies in partnership with vendors and internal stakeholders.
• Track vendor spend against budget and provide regular reporting on financial performance.
• Ensure financial transparency across all vendor engagements, including forecasts and actuals.
• Track and report vendor Service Level Agreement (SLA) performance on a recurring basis.
• Identify SLA misses and ensure appropriate credits, penalties, or remediation plans are applied.
• Partner with vendors and internal teams to monitor performance trends and drive accountability.
• Support development of performance scorecards and…