Senior Manager, Go-To-Market Operations, Sales Tools

Responsibilities

• Drive business results by developing GTM plans and tracking success metrics that enable scalable growth.
• Identify opportunities to leverage AI tools to enhance the customer experience and optimize operational costs.
• Represent your work to Sales & Ops leaders to advocate for resourcing and provide transparent updates on progress.
• Partner with Sales and Ops leaders to drive accountability for productivity, quality, and compliance standards.
• Own the administration and optimization of GTM tools, ensuring the team has the right tech to win.
• Design and manage the outbound dialer strategy and engagement cadence for every stage of the funnel.
• Own the monthly workforce and incentive planning process to identify short-term staffing gaps and mid-term hiring needs.
• Project manage high-leverage initiatives specifically designed to improve sales & operational efficiency and team member effectiveness.

• 5+ years of experience in go-to-market strategy roles.
• You are a curious, action-oriented problem solver, experienced at using data to identify defects and building trust across organizational functions.
• You are highly analytical and can effectively work in a data-driven organization to translate data into high-impact initiatives.
• You demonstrate the highest levels of ownership and have a proven ability to take ideas and turn them into results.
• You have direct experience in capacity planning and workforce management processes.
• You have experience managing customer outreach and lead management strategies (e.g., dialer and CRM workflows).