Repair Customer Account Analyst; Hybrid

Location

US-AZ-PHOENIX-1007 ~ 1007 E University Dr, Phoenix, AZ

At our Phoenix Maintenance, Repair, and Overhaul (MRO) facility, we specialize in the repair and support of critical electronic components that keep aircraft operating safely and efficiently around the world. As a Customer Account Analyst, you will serve as a liaison between our customers and internal operations teams, ensuring repair orders move seamlessly through the process while delivering an exceptional customer experience.

Hybrid – Employees will work regularly both onsite and offsite. The ratio of onsite time will be determined in partnership with your leader.

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

• Serve as a point of contact for customers, providing timely communication and exceptional service throughout the repair process.
• Manage a high volume of repair orders, overseeing 200+ active orders at any given time while maintaining accuracy and responsiveness.
• Coordinate daily with cross‑functional teams including Operations, Planning, Engineering, Quality, and Finance to support customer requirements and delivery commitments.
• Administer commercial and military repair orders from receipt through completion, including order entry, quoting, status updates, issue resolution, and invoicing support.
• Interpret and execute customer contractual requirements to ensure compliance and customer satisfaction.
• Proactively identify and mitigate risks that could impact on‑time delivery performance, customer commitments, or financial outcomes.
• Investigate and determine warranty claim validity and appropriate disposition.
• Effectively prioritize competing demands in a dynamic, deadline‑driven environment.
• Ensure compliance with Global Trade regulations and company policies throughout all customer transactions.
• Utilize business systems and reporting tools to manage order status, customer communications, and performance metrics.

• University degree and minimum two years of prior relevant experience, or an advanced degree in a related field.
• Procurement, buying, or supplier management experience within aerospace, manufacturing, or another highly regulated industry.

• SAP proficiency
• Experience supporting Maintenance, Repair, and Overhaul (MRO) operations.
• Government Repair Contract Administration experience.
• Working knowledge of Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS).
• Experience utilizing Commercial Asset Visibility (CAV).
• Experience with Procurement Integrated Enterprise Environment (PIEE).
• Familiarity with military and government customer requirements and contracting processes.

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan with employer matching funds and a Lifetime Income Strategy option
• Tuition reimbursement program
• Student loan repayment program
• Life insurance and disability coverage
• Optional coverages, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and identity theft protection
• Birth, adoption, and parental leave benefits
• Ovia Health fertility and family planning support
• Adoption assistance
• Autism benefit
• Employee Assistance Plan with up to ten free counseling sessions
• Healthy You incentives and wellness rewards program
• Doctor on Demand virtual doctor visits
• Bright Horizons child and elder care services
• Teladoc second‑opinion medical expert program
• And more!

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.