Service WRITER - Construction Equipment

Job Details

Job Location:

CE Phoenix - PHOENIX, AZ 85040
Position Type:
Full Time
Education Level: High School Degree or GED

Travel Percentage :
None

Job Shift: Day

Job Title:

Service Writer / Admin

Location:

Arnold Machinery
Signing Bonus: $2,000

At Arnold Machinery, we are committed to delivering exceptional customer satisfaction through a team of dedicated machinery support professionals. As a Service Writer / Admin, you will play a key role in upholding our reputation for excellence. You’ll be responsible for coordinating service jobs, ensuring accurate job closures, and helping customers with their machinery needs.

• Service Documentation & Job Closures:
  Write up, monitor, and review service jobs, ensuring they are properly closed.
• Warranty Management:
  Determine machine warranty status and communicate accurately with customers regarding warranty coverage.
• Repair Oversight:
  Ensure repairs are completed within the quoted labor hours.
• Authorization Management:
  Follow proper authorization procedures for all service jobs.
• Customer Interaction:
  Communicate with customers to assess service needs, prioritize requests, and determine urgency.
• Field Service Coordination:
  Schedule and dispatch field service technicians to customer jobs based on priority.
• Warranty Verification:
  Advise customers on warranty status before starting service. If warranty status is unclear, notify customers that charges will apply until confirmed.
• Work Scheduling & Updates:
  Collaborate with the Service Manager to review daily work schedules, prioritize tasks, and track parts deliveries and job completion deadlines.
• Timecard Management:
  Process timecards for technicians and maintain detailed service reports.

• Invoice Review:
  Compare final invoices to service proposals to ensure customer satisfaction.
• Administrative Support:
  Assist with general administration within the Service Department.

• A proactive attitude with a strong work ethic and ambition.
• Exceptional attention to detail, with the ability to problem‑solve independently.
• Proficiency in Microsoft Excel and Word, with solid mathematical skills.

• Ability to sit for extended periods while managing paperwork and answering phones.
• Frequent walking and mobility, including through uneven terrain.
• Strong communication skills, both in-person and over the phone or radio.

High School Diploma or equivalent required. Relevant experience can substitute for educational requirements.

• Paid Sick Leave
• Paid Vacation
• Paid Holidays
• 100% Company‑paid Medical Premium for you and your family
• Dental and Vision Plans
• 401K/Roth with company match
• Quarterly and Yearly Bonus Programs
• Company Stock for associates with 5+ years of service

Arnold Machinery is an equal‑opportunity, affirmative action, and right‑to‑work employer. We do not discriminate based on physical or mental disability where reasonable accommodations can be made.
Arnold Machinery participates in E‑Verify.