Sr Product Manager - Agent Sales

Overview

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances.

Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit

As a Sr Product Manager at Frontdoor you will collaborate with Engineering, Sales, Marketing, Operations, Finance, Analytics, and Legal to build a roadmap to drive value for the organization. You will do that by crafting a long‑term vision of the features needed to exceed customer expectations and building a working‑backwards plan to achieve it.

• Seek data from internal and external customers to test hypothesis, and pilot initiatives.
• Tackle a wide range of problem‑solving situations, strategic to real‑time, requiring extensive use of data collection and analysis.
• Prepare and execute regular product roadmap updates to senior leadership.
• Analyze data to identify and isolate issues and early trends.
• Develop solutions, and prioritize opportunities for improvements.
• May include other duties as assigned.

• Strong user experience advocate – customer‑obsessed but data and metrics informed.
• Experience leading initiatives with cross‑functional stakeholders.
• Analytical and quantitative skills; experience using data and metrics to back up assumptions and develop business cases.
• Track record of influencing and driving change through diverse stakeholder groups.
• Attention to detail and proven ability to manage multiple, competing priorities simultaneously.
• Demonstrated ability to work in ambiguous situations and across organizational boundaries.
• An ability to effectively develop key processes and procedures that facilitate efficient planning, reporting and control processes.
• Belief in the value of participating in and contributing to a collaborative team environment.
• Proven track record for developing a vision, defining a strategy, and building programs and features solving complicated problems with elegant, simple solutions.
• High attention to detail with the ability to manage multiple, competing priorities simultaneously.
• Ability to think strategically and execute methodically.
• Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, incorporate feedback, and evaluate opportunistic new ideas with a variety of internal and external stakeholders.
• Can interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions.
• Is a self‑starter and can juggle multiple priorities and make things happen in a fast‑paced, dynamic and often ambiguous environment.
• Enjoys solving problems, particularly those that involve finding the balance between competing priorities.
• Like both getting your hands dirty in day‑to‑day tasks and being able to take a step back to identify opportunities for improvement.
• Remain flexible to changing priorities, open to new ideas, and continually looking for new approaches to better align the business.

• Experience with data‑driven product decisions and stakeholder communication.
• Background in technology platforms or SaaS products.
• Strong analytical and quantitative skills.
• Excellent verbal and written communication skills.
• Experience leading large cross‑functional teams.
• Experience in the home‑service or related industry is preferred.