Jr. Service Compliance Officer; JSCO | Emblem Home Care

Position Summary

The Junior Service Compliance Officer (JSCO) is a hybrid field and operational role responsible for ensuring compliance, care quality, and service continuity across Medicaid (ALTCS), Private Duty, and VA. This role blends Field Compliance Officer responsibilities with Client Care Coordination functions, serving as the first line of visibility into client services while also supporting staffing, onboarding, assessments, and ongoing case management.

The JSCO will manage a high volume caseload, conduct required monthly client visits, perform Private Duty and VA assessments, support staffing coverage, and maintain compliance‑ready documentation. This individual plays a key role in safeguarding service delivery standards, supporting agency growth, and maintaining strong relationships with clients, caregivers, and referral partners.

• Conduct monthly visits for all active Medicaid (ALTCS) clients in compliance with Arizona state requirements.
• Follow structured visit rotation and schedule visits by geographic zones/zip codes to maximize efficiency.
• Conduct visits & assessments Tuesday–Friday.
• Verify services are delivered according to the authorized plan of care.
• Evaluate caregiver task completion, professionalism, client safety, satisfaction, and unmet needs.
• Identify service gaps, environmental risks, and changes in client condition.
• Build meaningful client relationships and provide supportive engagement.
• Report in real time: hospital admissions, surgeries or major condition changes, safety risks or service failures.
• Identify need for additional services (Home Health, Hospice, etc.) and coordinate referrals.

• Conduct initial and ongoing client assessments.
• Evaluate ADLs/IADLs, mobility and DME usage, cognitive and communication ability, hygiene, feeding, toileting needs, and home safety conditions.

• Support full lifecycle management of client cases, including assessment and staffing, service plan development, and ongoing monitoring.
• Monitor client condition changes and caregiver performance.
• Advocate for clients across community partners and healthcare providers.

• Support staffing coordination and coverage management.
• Assist with filling open shifts, matching caregivers to client needs, and supporting high‑risk or hard‑to‑staff cases.
• Monitor caregiver performance in the field and provide feedback.
• Participate in caregiver introductions, reassignments, and urgent operational needs.

• Attend mandatory administrative day Monday (in‑office required) for weekly planning, scheduling, client outreach, visit confirmation, documentation preparation, and backlog completion.
• Upload and maintain compliance documentation (visit notes), answer and triage incoming calls, assist with internal coordination, and support special projects.
• Screening & intake responsibilities: collect critical client information, evaluate staffing feasibility and case viability, and align new cases with caregiver availability and skill sets.

• For each visit, complete home monitoring form and update medication list, care plan, skin assessment, and safety assessment.
• Upload documents to client G‑Drive and follow naming conventions.
• Maintain audit‑ready documentation across all systems.
• Provide end‑of‑day visit log to lead for tracker updates.

• Serve as the primary field communication link between clients, caregivers, SCOs, and the operations team.
• Ensure all needs, concerns, and changes are communicated immediately.

• High school diploma required; higher education preferred.
• Experience in home care or healthcare operations, care coordination or compliance.
• Strong knowledge of Arizona Medicaid (ALTCS), AHCCCS requirements, and Home and Community‑Based Services (HCBS).
• Strong organizational and multitasking ability, excellent communication and interpersonal skills.
• Critical thinking and problem‑solving ability.
• Ability to work independently in a field‑based role.
• Strong…