More jobs:
Lead Quality, Training & AI Transformation
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-07-18
Listing for:
Holafly
Apprenticeship/Internship
position Listed on 2026-07-18
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Holafly is seeking a transformational leader to own Quality, Learning, and AI Enablement across a 200+ agent global customer care operation. You will elevate QA and Training into strategic performance engines driving CSAT, FCR, productivity, and scalability.
You will inherit two managers and their teams, measuring success by building world‑class frameworks, leveraging AI insights, developing future leaders, and delivering measurable business impact.
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