IT, Product Delivery Manager

Castle Biosciences Inc. – Product Delivery Manager

Location: Phoenix, AZ – full-time – start July 1, 2026.

• Excellent Annual Salary + 20% Bonus Potential
• 20 Accrued PTO Days Annually + 10 Paid Holidays
• 401K with 100% Company Match up to 6%
• 3 Health Care Plan Options + Company HSA Contribution
• Company Stock Grant Upon Hire
• Castle pays approximately 94% of medical insurance premium, and HSA contribution.
• 30 paid days off a year (includes 10 holidays).
• 6% 401K match with no vesting schedule.

The Product Delivery Manager acts as a strategic driver of IT product initiatives while overseeing and enabling effective delivery execution. The role coordinates cross‑functional delivery while supporting the consistent and effective use of Agile practices. It builds partner and client relationships, supports integration and delivery, assists with account management, and helps improve customer support. The role leads cross‑team collaboration to drive effective delivery and alignment with business goals.

Major responsibilities include facilitating Agile ceremonies such as daily stand‑ups, retrospectives, product synchronization meetings, and roadmap reviews; coordinating weekly Clinical LIMS software releases; and supporting onboarding of customers using EMR systems for electronic laboratory ordering, managing integration activities, stakeholder communication, and implementation readiness.

• Facilitate Agile ceremonies, including stand‑ups, retrospectives, product syncs, and roadmap reviews.
• Manage and prioritize lab integration requests from customer portals (Exemplar Help, Castle Connect).
• Coordinate and oversee weekly Clinical LIMS software releases.
• Lead lab integration customer engagement operations and activity tracking.
• Maintain accurate, up‑to‑date product documentation in Confluence.

• Full‑time position, Monday through Friday from 8:00 AM to 5:00 PM located in Phoenix, AZ.
• Occasional evening or weekend hours may be required to complete projects with minimal impact to business operations.

All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H‑1B visas, OPT, or employment‑related visas.

Castle Biosciences is an equal‑opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.