Index Sales Contract Coordinator

Overview

This role will primarily entail drafting agreements between Nasdaq and our clients and partners on behalf of the Index Sales team. It is functional to the continued development and improvement of the overall client experience, with the objective of finalizing agreements through to signature. The legal lead will work collaboratively with Sales, Legal, R&D, Operations, and more.

• Fully be responsible for the day‑to‑day responsibilities around the drafting and finalizing of index license agreements and index data contracts with clients through to signature in support of the Sales team.
• Work with various Index teams (Sales, Legal, R&D, Operations, etc.) to ensure continuous workflow, effective communication, and planning perspective on behalf of the client.
• Assist with document management and search efforts in partnership with the Index Licensing team.
• Upload and track various documents within Docu Sign for internal/external signatures.
• Negotiate contract terms with clients in partnership with Nasdaq index sales and legal teams.
• Draft bespoke contract language to capture the intent of unique commercial arrangements with vetting from Nasdaq index sales and legal teams.
• Generate client focused, new insights for operational improvements, streamlined contract process.
• Once contract process is complete, initiate remaining setup of client data access in coordination with sales, client services, billing, and operations.
• Assist with the maintenance of Nasdaq’s CRM database (), SharePoint and Confluence pages in support of the Index Sales team.
• May support the sales team by taking notes during calls, summarizing customer issues, providing phone support, and responding to basic customer inquiries.
• Manage various projects from start to finish, ensuring deadlines and deliverables are being met.
• Solve problems using existing solutions, exercise judgment based on the analysis of multiple sources of information, and utilize best practice approach.

• 0‑2 years of experience in a Client Success/Customer Service/Sales Support role.
• Strong communication – both internal/external stakeholders through email, phone, tele‑conference.
• Time management: ability to manage day‑to‑day tasks and multiple projects at once.
• Problem solving in a faced‑paced environment.
• Understand prospects/client’s needs and provide adequate solutions.
• Previous process improvement experience.
• Knowledge and efficiency in Microsoft Product Suite (Excel, PowerPoint & Visio).

• Salesforce, SharePoint and Confluence experience.
• BI Reporting Tools (Microsoft, Tableau, etc.).
• Experience in the Financial Services, Technology or related industry.

Bachelor’s degree in a related discipline.

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.