Account Specialist

Job Summary

Support the sales team by managing contracts from placement through completion, working closely with account managers, supply chain, accounting, manufacturing plants, and product management to ensure all customer concerns and needs are met.

• Complete contract maintenance, order creation, delivery schedules, balance adjustments, and other related duties.
• Maintain thorough and consistent communication with internal and external customers to ensure all needs are met.
• Use internal systems and databases to create orders, issue credits/debits, adjust inventory, assemble backup documentation, and review customer data.
• Assist with dispute approval processes, customer concerns, fee adjustments, and contract‑related changes.
• Serve as the main point of contact for any changes that occur with customer accounts.
• Collaborate with Sales, Supply Chain, Finance/Accounting, Logistics, and Marketing teams to meet or exceed customer expectations.
• Engage in learning about all aspects of CF’s business, including production capabilities, industry trends, and product markets.
• Occasionally travel to meet with customers and visit production facilities and storage terminals.
• Provide after‑hours support on a rotating basis.

• Bachelor’s Degree or equivalent.
• Good communication skills for internal and external relations.
• Strong organization, administrative, and task‑management skills.
• Strong problem‑resolution and analytical skills; able to exercise independent judgment within established guidelines.
• Proficiency with Microsoft Office programs (Word, Excel, PowerPoint, Outlook).
• Ability to learn and navigate computer systems, SAP, and proprietary CF software.
• Industry familiarity with fertilizer/chemical supply chain or logistics is a plus.
• Ability to add to the CF culture in which everyone strives to succeed.

The successful candidate will be a key resource for the sales team, maintaining and completing all contracts and orders, building customer relationships, and resolving complex transaction issues. The role offers continuous learning, special projects, and growth potential. Travel is optional but encouraged; after‑hours support is required on a rotating basis.

Competitive compensation with base pay plus an incentive program, comprehensive benefits including high‑quality healthcare, well‑being incentive, 401(k), pension, life and disability insurance, generous time off (including volunteer time), and flexible work arrangements.

CF Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Employees in the US can learn more about their rights by viewing the federal "EEO is the Law" poster (PDF).