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Data-Driven CX Strategist

Job in Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: Segment (Twilio)
Full Time position
Listed on 2026-07-23
Job specializations:
  • Business
    Marketing Strategy
Salary/Wage Range or Industry Benchmark: 90000 - 130000 USD Yearly USD 90000.00 130000.00 YEAR
Job Description & How to Apply Below

Paychex in Phoenix, AZ is hiring a Customer Experience Strategist to provide quantitative VOC analysis and research market trends. You will identify shifts in customer expectations and optimize channels to deliver a best‑in‑class experience.

The role relies on data, surveys, and cross‑functional partnerships with senior leaders, product teams, service teams, and IT. The position emphasizes developing action plans, prioritizing initiatives, and aligning with the product roadmap to enhance

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