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Workforce & Scheduling Strategist
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-07-25
Listing for:
Human Interest
Full Time
position Listed on 2026-07-25
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
Human Interest is seeking an Intraday Workforce Analyst to support Customer Success with real-time staffing, forecasts, and performance improvements. You will optimize schedules, monitor queues, and provide actionable insights to leadership across all teams.
The role focuses on ensuring SLA attainment, analyzing volumes, and coordinating shift bidding while collaborating with workforce planning and customer-facing teams.
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