Business Specialist

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona's children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level.

We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

PPS Division Business Operations Specialist

Job Location:

Address: 150 N 18th Ave, Phoenix, AZ 85007

Posting Details:

Salary: $70,000

Grade: 23

* Hybrid
* Job Summary:

Reporting directly to the Assistant Director of Preparedness, this position leads the development, coordination, and continuous improvement of business and operational functions supporting all division Bureaus. The Preparedness Division Operations Specialist provides leadership in business operations, process improvement, strategic coordination, and cross-bureau operational planning. Working with Division leadership, bureau leadership and Agency operations, this position evaluates existing business processes, identifies opportunities for standardization and efficiency, and leads initiative that improves the integrated functions of the Division.

This position develops, implements, and continuously improves operational processes that enhance organizational effectiveness, promote consistency across bureaus, and reduce administrative burden on program leaders.

The Position will function as a Division liaison to Agency Operations and serve as a team lead, working collaboratively with bureau leadership and staff with administrative functions, the Business Operations Specialist coordinates activities related to procurement, contracts, budgeting, position management, administrative operations, project coordination and process improvement.

The Business Operations Specialist also supports Division strategic initiatives by monitoring operational priorities, coordinating cross-functional projects, developing performance measures and operational dashboards, and providing executive decision support through analysis, reporting, and recommendations. They will support the Division executive leadership in operational planning and organizational improvement.

Job Duties:

CQI:
Coordinate and support CQI activities within the Division including business process improvement initiatives, process mapping and workflow redesign, develop and maintain standard operating procedures, lead lean or continuous improvement efforts, support division change management plans.

Strategic Operations and Planning: support the Assistant Director to coordinate division-wide operational priorities, support operational planning and cross-bureau collaboration. Facilitate meetings and create operation plans and evaluation frameworks.

Business Operational Support:
Lead and coordinate business and administrative functions across the division including procurement planning, contract administration, position management. Develop standardized processes and operational guidance. Act as a liaison with internal agency operations.

Performance Management & Decision Support:
Develops operational dashboards, monitors performance indicators, analyze trends and division organizational risks, develops reports for executive leadership and decision support frameworks, evaluates divisional operational effectiveness.

Project leadership & Division initiatives: leads division-wide operational projects, coordinates work groups, develops project plans and timelines, tracks milestones and deliverables, support implementation and operational planning for division-wide strategic initiatives.

Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

* Project management, operational metrics, and business analytics

* Organizational change management and continuous improvement practices

* Strategic planning

* Procurement, contract administration and business processes

* Policy and procedure development

* Principles of facilitation

* Principles of business operations, public sector administration

Skill in:

* Analyzing complex operational issues

* Leading cross-functional project and project coordination

* Process mapping, business process analysis

* Developing guidelines

* Communicating complex operational concepts

* Building collaborative and functional relationships.

* Using data and analytical tools

* data analysis and dashboard development

Ability to:

* Manage multiple projects and competing priorities

* Analyze complex processes and identify opportunities for improvement

* Make recommendations

* Support change management

* Collaborate…