Client Services Manager

Client Services Manager

Our Client Services Manager coordinates and oversees tradeshow production and provides on-site supervision at tradeshow venues for a variety of accounts. Reports directly to the Associate Director of Client Services/Director of Client Services.

Responsibilities

• Responsible for the management of shows from planning stages through collection of invoice, including:
• collaborating with clients to gather information, help influence decision making and manage to customer expectations
• floor plan management
• writing work orders
• overseeing the creation, approval and distribution of service kits
• working with internal departments to ensure work orders are completed
• overseeing the set-up and tear down of shows
• generating show management invoices and following up until collected
• Act as a liaison with show management, exhibitors, facility staffs, production personnel, internal clients and ancillary vendors with regard to all services and build working relationships with all
• Ensure all events are produced within established budget guidelines. Budget and fiscal responsibility on assigned events including accuracy, forecasting and management
• Fulfill roll in Show Planning process as required on assigned shows
• Manages to provided Key Performance Indicator's
• Basic understanding of pricing models/estimation
• Basic understanding of GES and onPeak's Products and Services
• Adhere to all Business Standard Operating Procedures
• Performs other duties as assigned and deemed necessary of the position

Qualifications

• College degree preferred
• Two years' experience in the tradeshow, convention, hospitality industry or similar experience preferred
• Ability to communicate and work collaboratively
• Capable of running new/modified processes
• Proficient in multisystem management
• Ability to foster customer relationships
• Potential Travel 25-50%
• General accounting and finance knowledge
• Must be extremely detail oriented and able to multi-task
• Understands and works in lateral work streams

Work Environment

• Requires ability to adapt to multiple settings and shifting responsibilities.
• Must be able to work under pressure
• Opportunity to work nights, weekends and at showsite
• Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas
• Frequently encounters uncomfortable temperatures, dust and/or other conditions
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more…