Sr. Revenue Operations Manager

As the leading AI vertical retail data company, Crisp leverages AI to facilitate the integration, access and exchange of retail data between CPG brands, retailers, and distributors, providing unprecedented visibility to optimize retail sales and the supply chain infrastructure. Trusted by 7,000+ brands representing more than $2.5T in retail sales across over 250K stores, Crisp transforms a brand’s own retail data into a competitive advantage.

Following our recent $72M Series B funding and strategic acquisitions of Atheon Analytics, Cantactix, Clear Box Analytics, Lumidata, Shelf Engine, and others, we're positioned for aggressive global expansion and product innovation in the $15T+ global supply chain market.

This is a dynamic, evolving position reporting directly to the VP of Revenue Operations
, offering plenty of opportunity for growth as you leverage your strengths. Whether your background is in startups or large enterprises, you understand the meaningful impact possible within a smaller, agile organization — and you’re eager to help define your role and contribute to Crisp’s future.

About the position

Revenue Operations at Crisp sits at the intersection of GTM strategy, systems, and commercial execution. You’ll own the commercial process layer — the deal desk, contract operations, partner operations, and the day-to-day process management that lets our AEs and CS team do their best work.

Our Systems Architect handles the technical stack. Our Head of Revenue Operations handles strategy and ELT-level decisions. What’s missing is someone who owns the layer in between: someone who translates commercial needs into process, builds and maintains that process end to end, and makes calls without waiting to be asked.

What you’ll work on

Deal Desk & Contract Operations

• Own the end-to-end deal process: quote-to-close, contract routing, approval workflows, and signatory management.
• Manage and maintain our contract tooling (currently Panda Doc; Docu Sign consolidation in flight).
• Be the first call for AEs when a deal gets complicated — structure, pricing exceptions, multi-year terms.
• Partner with legal and finance on contract templates, renewal workflows, and CLM as it evolves.

Partner & Program Operations

• Own the operational side of key partnerships (e.g., UNFI), including sell rules, agreement tracking, and internal coordination.
• Stand up operational processes for new programs (e.g., US Foods Data Share program currently launching).
• Build and maintain the internal knowledge base so AEs can self-serve on partner rules.

GTM Process & Enablement

• Design and run onboarding for new AEs on our revenue stack (SF, Apollo, Gong, Panda Doc).
• Own the office hours program and act as the day-to-day Rev Ops point of contact for the commercial team.
• Partner with marketing ops on lead routing, event lead follow-up, and campaign execution.
• Identify friction in the sales process and drive the fixes, not just the analysis.

Rev Ops Initiative Execution

• Take ownership of defined Rev Ops initiatives from kickoff to completion — on time, with documented outcomes.
• Manage vendor relationships in your domain: renewals, QBRs, contract negotiations.
• Support the migration from legacy tools (Hub Spot, Chili Piper) to our new commercial stack. The primary target system is Crisp Compass, our internally built and supported CRM.

Signs of a great candidate for the role (required experiences, skills, capabilities, background, etc.)

Required

• 5–8 years in Revenue Operations, Deal Desk, Sales Operations, or a closely adjacent role at a B2B SaaS company.
• Hands-on deal desk experience: you’ve structured complex deals, managed approval workflows, and worked directly with AEs and legal.
• Strong process ownership mindset — you don’t just document a process, you build it, maintain it, and hold people to it.
• Experience with contract tooling (Panda Doc, Docu Sign, or similar) at an operational level.
• Fluency in Salesforce as a user and process manager (not a developer).
• Track record of running your own work streams with minimal hand-holding.

Preferred

• Experience at a company going through a GTM transformation or tech stack consolidation.
• Familiarity with Apollo, Gong, or similar…