Managing Director, Product Management - Digital - Hybrid AZ

Managing Director, Product Management
- Digital

BWH Hotels is seeking an experienced Managing Director, Product Management
- Digital to own the vision, strategy, roadmap, and end-to-end delivery of the technology products in this domain. This role serves as the single accountable technology partner to the Executive Committee (EC) leader for the function, translating business strategy into a prioritized product and delivery portfolio that produces measurable business value.

The Managing Director, Product Management
- Digital leads a team of product owners and project managers and directs engineering execution against prioritized business outcomes. The role blends product leadership, program and project management, and business-relationship management — setting direction, driving prioritization and value-based trade-off decisions, and ensuring initiatives are delivered on scope, on time, and on budget while advancing the enterprise's move to a scalable, AI-enabled product operating model.

For Digital, the role is accountable for the guest-facing digital experience across web and mobile for the Best Western and World Hotels brands — spanning discovery, shopping, conversion, personalization, and emerging AI search channels — with a mandate to grow the direct channel and elevate the customer experience by optimizing conversion rates, increasing average booking values, maximizing direct bookings, and driving loyalty participation.

Success is measured against the enterprise KPIs it most directly influences — brand contribution, loyalty penetration, RevPAR index.

• Product Strategy & Roadmap
• Own the vision, strategy, and multi-year roadmap for the product portfolio, aligned to Executive Committee priorities and the enterprise strategy.
• Develop a deep understanding of business goals, guest needs, and market and technology trends to inform priorities and proactively propose new solutions.
• Establish roadmaps and release plans that satisfy requirements and achieve measurable business outcomes; continuously monitor product performance and champion improvements.

• Prioritization & Value-Based Trade-offs
• Drive prioritization and trade-off decisions tied to business value and return on investment.
• Align investment and team capacity to the highest-value outcomes; sequence and balance the backlog across competing demands.
• Manage investment decisions and product finances, maximizing value while minimizing cost, and surface trade-offs transparently to stakeholders.

• End-to-End Delivery & Engineering Execution
• Own end-to-end delivery of key initiatives — from concept through launch, adoption, and value realization.
• Direct engineering execution against prioritized business outcomes; guide teams to scope, plan, and deliver work using agile methods and established best practices (e.g., reusability).
• Proactively identify and remove blockers, dependencies, and risks — including technical and resourcing challenges.
• Ensure alignment and adherence to enterprise architecture, security, compliance, and financial standards.

• Project & Program Management
• Establish and maintain integrated delivery plans, milestones, and schedules across product owners and project managers.
• Manage scope, timelines, budgets, resources, dependencies, and risks across multiple concurrent initiatives.
• Apply consistent project and program management disciplines — intake, stage-gates, RAID (risks/assumptions/issues/dependencies) tracking, and status reporting — using enterprise roadmap and delivery tools.
• Report delivery status, risks, and outcomes to business stakeholders and technology leadership on a predictable cadence.

• Business Partnership & Relationship Management
• Serve as the single accountable technology partner to the Executive Committee (EC) leader for the function — the single point of accountability between Technology and the business.
• Build trusted, executive-level relationships; understand the business strategy and translate it into a prioritized, well-shaped technology demand pipeline.
• Manage demand intake, challenge and refine requests, and connect business needs to enterprise capabilities and shared platforms.
• Own value realization — ensure…