Business Operations Analyst Senior | Large Customer Projects

Business Operations Analyst Senior | Large Customer Projects

The Business Operations Analyst Senior is responsible for coordinating, supporting, and maintaining APS Operations business unit systems and processes to ensure efficient, secure, and effective day-to-day operations. This role supports the planning, analysis, communication, and implementation of operational initiatives, projects, and business practices that improve organizational performance and process efficiency. The Business Operations Analyst Senior serves as a subject matter expert in process analysis, data analytics, reporting, and system optimization, including identifying potential security risks, supporting regulatory compliance, and ensuring data integrity and consistency across business operations.

This position partners with cross-functional teams to identify improvement opportunities, implement technology-enabled solutions, document business processes and requirements, and measure operational outcomes. Responsibilities include leading or contributing to cross-departmental process and system improvement projects of moderate to complex scope, developing standardized reports and statistical summaries, and supporting organizational effectiveness through innovative operational solutions. The role also provides guidance and support to less tenured personnel and requires a strong understanding of business operations, systems, and industry best practices.

Minimum Requirements:

BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business, information technology or a related area. An additional five (5) years of progressively responsible experience where strong understanding of business unit operations, business unit systems, database design, structure, functions and work processes and experience with database tools is obtained.

Preferred Qualifications:

Previous experience with the systems specific to the business area may also be required. Demonstrated knowledge of business processes and operational knowledge including functions, procedures, processes, and computer systems. Ability to identify process improvement opportunities, gaps, data analysis and recommended solutions which tie functional needs to technology solutions. Demonstrated project/team experience and ability to prioritize work. Ability to review data, see relationships and patterns, as well as possess strong analytical, communication, interpersonal and organizational skills.

Experience in managing projects and identifying and resolving issues. Expertise in PC applications including advanced skill level in Microsoft Excel, Access, and Word. Requires proficient knowledge of emerging practices and technologies used within the business area. Knowledge of applicable federal and state laws, regulations, and standards impacting business areas. Demonstrated communication skills, both verbal and written.