Product Manager

About mSupply

mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles.

Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit

is responsible for the determination of the company’s product assortment through effective analysis and selection. This role is a conduit between the company’s vendors and its departments. Additionally, this role is responsible for ensuring appropriate product offering, maintaining best pricing and programs, and facility communication related to products and vendors.

• Identifies and evaluates new and existing vendors with the goal being to work with the best 1 or 2 vendors in each product category.
• Coordinates meetings with primary vendors as required.
• Conducts pre-notification communication in advance of each meeting to the sales, accounting, and operations departments to request meeting agenda items.
• Develops and prepares purposeful meeting agendas.
• Develops and prepares meeting notes and documentation. Ensures distribution of notes / documentation to affected department heads.
• Performs vendor program management by communication to the appropriate departments, requests and gathers recommendations. Annual programs are to be summarized and documented. Seasonal programs are to be individually communicated via email.
• Manages and tracks open vendor issues, resulting in complete resolution and communication.
• Develops and manages performance analysis for evaluating vendors. Provides annual vendor review noting both high and low performing vendors.
• Works with mSupply Sourcing Department on key vendor relationships
• Works with mSupply Sourcing Department on commodity vendor relationships

• Maintains competitive product knowledge and information database.
• Manages product lifecycle from introduction to discontinuance or obsolescence.
• Assists in defining product positioning and product sales strategy. Provides training and supporting documents.
• Provide recommendations for the selection of new products.
• Conducts stock status management by determining products stocked by quantities and location. Makes recommendation for changes on products falling below minimum sales standards.
• Manages non-stock product disposition by providing recommendation for best method of disposal of non-stock or obsolete products.
• Makes recommendation of initial pricing levels and sales margins.
• Works with Sales, Operations and Marketing to develop a launch strategy for new product offerings
• Ensure best cost on products.
• Conducts product forecasting by soliciting feedback from various departments for anticipated sales and provides recommended stock levels to the purchasing department.
• Manages and hubs the recall process

• Plans, organizes, and facilitates bi-weekly product meetings.
• Plans and provides newsletter content regarding content for the product section of the newsletter
• Creates and administers new product process introductions.
• Makes recommendations for and coordinates branch product training.

• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
• Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.

• 10 or more years’ experience with HVAC business product planning and…