Sr. Mgr, Business Operations Mgmt

In your career, let’s prove what’s possible.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Aug 7, 2026

Location:

Phoenix, AZ, US, 85085

Worker Category:
On-site

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.

Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function.

We are seeking an experienced Overseas Operations Manager to support and scale global field service operations. This role coordinates with headquarters, GAT and regional (geo) teams to ensure overseas sites are properly staffed, skilled, funded and ready to meet customer and business needs

• Align regional execution with global service strategy and customer commitments : coordinate with Corp, GAT, Geo ops, and LRT ROM
• Support workforce planning, resource optimization, and ramp readiness
• Deliver predictable results through execution of operational frameworks :
  Identify and mitigate operational risks related to coverage and readiness
• Enable cross-regional coordination and best-practices sharing
• Track operational metrics and provide clear updates to leadership
• Support GAT and corporate initiatives, process improvements, and compliance

• Experience in field service, global operations, or regional operations roles
• Strong analytical, stakeholder management, and problem-solving skills
• Proven ability to work effectively across regions and cultures
• Bilingual English and Mandarin with strong on negotiation, facilitation, cross-cultural collaboration, and conflict resolution.
• Bachelor’s degree…