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Merchant Onboarding & Implementation Lead
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-08-13
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-13
Job specializations:
-
Business
Customer Success Management
Job Description & How to Apply Below
Door Dash is seeking a Platform Implementation Manager to deliver best‑in‑class onboarding for SMB merchants to our Commerce Platform. You’ll act as quarterback, coordinating with sales, account teams, and internal stakeholders to ensure a smooth transition from the merchant’s current solution.
Responsibilities include hosting kickoff calls, troubleshooting, user education, and collecting feedback to inform product and operations. This role reports to the Supervisor of Platform Onboarding.
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