Manager, Customer Insights-Onsite- Phoenix

Introduction

SymphonyAI is now hiring a Manager, Customer Insights to join our team to be on-site with our client in Phoenix, Arizona
. This is a role for someone who doesn't just deliver insights; they embed themselves in the client's world, become indispensable to the team, and make the analytics platform part of how the client thinks every day.

• Serve as the day-to-day customer insights partner for your assigned clients, present, engaged, and proactively adding value.
• Build trusted relationships with category managers, merchants, and senior leaders through consistent delivery and deep business understanding.
• Represent SymphonyAI on-site or virtually as a seamless extension of the client's team; not a vendor relationship.
• Manage your own project queue, prioritize competing demands, and deliver without relying on escalation or hand-holding.

• When a client asks a question, probe thoughtfully; understand the business problem behind the business question, working with your senior team as needed.
• Lead end-to-end analytical projects from data pull through synthesis, story, and recommendation.
• Convert complex outputs from customer, loyalty, and merchandising data into clear, decision-ready insights.
• Ensure every deliverable answers 'so what?' and 'now what?' - not just 'what happened.'
• Maintain a high bar for quality and rigor; validate your own work before it reaches the client.

• Actively use AI tools in your own day-to-day work for analysis, synthesis, drafting, and problem-solving.
• Help clients understand, interpret, and trust AI-driven insights from SymphonyAI platforms, translating outputs into plain language and clear business implications.
• Bridge the gap between 'the AI said this' and 'here's what you should do about it', making AI-powered recommendations actionable and credible.

• Partner with CPG-focused groups on joint business planning and category-level insights.
• Contribute to best practices, training materials, and team knowledge-sharing.
• Participate in quality control and validation of reporting and data outputs.
• Support team and client meeting preparation, bringing your client knowledge to the table.

You’re the kind of consultant who earns trust by knowing the client’s business better than they expect, and who sees a last-minute pivot as a challenge to rise to, and who gets genuinely excited when a new AI tool changes how you approach a problem.

• Deep Ownership:
  Treats the client’s business seriously. Spots problems and brings them to your team’s attention. Accountable for delivery and quality.
• Probe & Spiral:
  Asks the question behind the question. Seeks to understand the real business problem before building solutions. Works with your team to validate direction.
• Independent Operator:
  Works without a playbook. Manages their own priorities, deadlines, and client relationships. Self-directed with high accountability and low need for hand-holding.
• AI Curiosity:
  Actively uses AI tools in their own work. Brings genuine enthusiasm for how AI-driven insights can improve client decisions without needing to be the technical expert.
• Tool Champion:
  Genuinely enthused about SymphonyAI tools. Uses them in your own work and helps clients understand what they offer. Learns new capabilities quickly.
• Insight Translator:
  Bridges data and decisions. Can take a complex output from a BI or AI-driven tool and make it immediately actionable for a category manager or merchant.
• Client Embedment:
  Becomes part of the client’s team, not a vendor on the side. Earns trust by showing up, knowing the business, and delivering consistently.

What happens?…