Manager, Global Business Operations

Overview

The Manager/Sr Manager is a senior operator and client-facing leader responsible for the end-to-end performance of a global autonomous mobility partnership. Based in the United States and reporting to the Head of Global Planning & Operations, this role drives coordinates execution across international markets - ensuring country teams deliver against metrics, timelines, and operational standards. This position will also liaise closely with the SVP of the division.

This is a hands-on role requiring both executive presence and a high level of day-to-day ownership across data, reporting, and cross-market coordination.

Pay Rate: $ - $

Pay Range Disclosure:
The compensation range for this position is dependent upon the employee’s primary work location. The applicable pay range will be determined based on the location in which the position is based.

• Vacation:
  Minimum of (2) week.
• Sick Days: 5 Days
• Holidays: 6 Days
• Other standard benefits:
• 401(k) Retirement Plan
• Medical, Dental & Vision
• Life Insurance
• Short-term Disability
• Voluntary Long-term Disability

• Report on the operational health of the global account, holding international country teams accountable to KPIs, agreed deliverables, and timelines
• Act as the liaison between global leadership, client stakeholders, and in-country onsite managers
• Support Monthly Business Reviews (MBRs), including building executive-ready presentations, synthesizing data, and representing global performance
• Pull, analyze, and structure data across markets to identify risks, gaps, and performance trends
• Drive follow-ups and action tracking: maintain change logs, monitor open items, and ensure closure across regions
• Standardize processes, reporting, and operating rhythms between international markets and the U.S.
• Support global supply/demand planning, testing validation metrics, and continuous process improvement initiatives
• Manage client escalations with urgency, clarity, and accountability

• Translate global supply plans into agreed action plan across U.S. and international teams
• Maintain standardized pricing, contracts, and SLAs with the Head of Global Operations. Support the countries to apply.
• Track, manage, and close escalations; own change logs and ensure follow-through with country leads
• Run Weekly Business Reviews (WBRs): track KPIs, enforce accountability, and drive action closure
• Build and deliver Monthly Business Review (M ) materials: synthesize data, highlight risks, and define recovery plans
• Audit country performance and processes; identify gaps and support counties to define corrective actions to completion, track issues resolutions

• Define standardized processes, service levels, and reporting across all markets
• Identify inconsistencies and drive alignment with Operations, Training, and country teams
• Ensure adherence to global account standards through ongoing tracking and escalation

• Support executive reviews by building materials, analyzing performance, and contributing recommendations
• Identify improvement and growth opportunities; develop data-backed proposals
• Support client forums and ensure clear follow-ups and execution

• Act as the day-to-day operator for the global account across internal teams
• Drive coordination across regions and ensure delivery against commitments
• Provide clear visibility into performance, risks, and priorities to leadership
• Own follow-ups and ensure actions are fully executed
• Other duties as required.

• Bachelor’s degree in Business Administration, International Relations, Communications, or a related field (Master’s preferred).
• Certifications in Account Management, Client Success, or Project Management (PMP, PRINCE2) are a plus.
• 8+ years in account management, operations, client success, or similar roles in multi-market environments
• Proven experience running business reviews (WBRs, MBRs, QBRs) and holding teams accountable to performance commitments
• Hands-on experience managing and resolving client…