Director of TPA

Director of TPA Operations and Business Transformation

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Director of TPA to join our growing team in Bloomington, MN!

The Director of TPA Operations and Business Transformation will provide leadership over administration operations while also driving process development, operational excellence, automation, organizational effectiveness, and scalable growth across the TPA organization. The position combines accountability for day-to-day operational performance with responsibility for business transformation initiatives that improve efficiency, customer experience, compliance, and profitability.

How You Will Contribute:

• Operational Leadership:
  Provide strategic and operational leadership for all TPA administration functions, ensuring service excellence, operational efficiency, quality, compliance, and achievement of business objectives.
• Process Development and Continuous Improvement:
  Lead the standardization and optimization of operational processes to improve efficiency, consistency, productivity, and customer experience. Foster a culture of continuous improvement and operational excellence.
• Business Transformation and Organizational Effectiveness:
  Drive strategic transformation initiatives that support organizational growth, scalability, and long-term success. Lead change management efforts and develop future-state operating models that enhance organizational effectiveness.
• Technology, Automation, and Analytics:
  Champion technology-enabled solutions, automation initiatives, and data-driven decision-making. Leverage analytics and operational insights to improve performance, streamline workflows, and support business objectives.
• Vendor, Network and Business Partner Management:
  Manage relationships with vendors, strategic partners, and network organizations to ensure service excellence, operational alignment, contractual compliance, and achievement of business goals.
• Performance Management and Governance:
  Establish and monitor performance metrics, governance frameworks, and operational controls to ensure accountability, regulatory compliance, risk mitigation, and continuous achievement of service and financial targets.
• Cross Functional Leadership:
  Collaborate with leaders across various functions to drive strategic initiatives, improve organizational performance, and support overall business objectives.

Skills & Experience to be Successful:

• Bachelor's degree in business administration or a related field.
• 10+ years of experience leading high performing operational teams.
• Demonstrated success leading large-scale operational improvement, business transformation, or organizational effectiveness initiatives.

Pay Range

$170,000 - $170,000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits:
  
  Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits:
  
  ESPP; 401k;
  Student Loan Assistance;
  Tuition Reimbursement
• Mental Health & Wellness:
  Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits:
  Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".