Managing Director, Product Management - Digital - Hybrid AZ

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including World Hotels™, Best Western® Hotels & Resorts, and Sure Stay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

BWH Hotels is seeking an experienced

Managing Director,Product Management
-Digitalto own the vision, strategy, roadmap, and end-to-end delivery of the technology products in this domain. This role serves as the single accountable technology partner to the Executive Committee (EC) leader for the function, translating business strategy into a prioritized product and delivery portfolio that produces measurable business value.

The Managing Director,Product Management - Digitalleads a team of product owners and project managers and directs engineering execution against prioritized business outcomes. The role blends product leadership, program and project management, and business-relationship management — setting direction, driving prioritization and value-based trade-off decisions, and ensuring initiatives are delivered on scope, on time, and on budget while advancing the enterprise’s move to a scalable, AI-enabled product operating model.

For Digital, the role is accountable for the guest-facing digital experience across web and mobile for the Best Western and World Hotels brands — spanning discovery, shopping, conversion, personalization, and emerging AI search channels — with a mandate to grow the direct channel and elevate the customer experience by optimizing conversion rates, increasing average booking values, maximizing direct bookings, and driving loyalty participation.

Success is measured against the enterprise KPIs it most directly influences—brand contribution, loyalty penetration,RevPARindex.

• Own the vision, strategy, and multi-year roadmapfor the product portfolio, aligned to Executive Committee priorities and the enterprise strategy.
• Develop a deep understanding of business goals, guest needs, and market and technology trends to inform priorities and proactively proposenew solutions.
• Establish roadmaps and release plans that satisfy requirements and achieve measurable business outcomes; continuouslymonitorproduct performance and champion improvements.

• Drive prioritization and trade-off decisionstiedto business valueand return on investment.
• Align investment and team capacity to the highest-value outcomes; sequence and balance the backlog across competing demands.
• Manage investment decisions and product finances, maximizing value while minimizing cost, and surface trade-offs transparently to stakeholders.

• Own end-to-end delivery of key initiatives— from concept through launch, adoption, and value realization.
• Direct engineering execution against prioritized business outcomes; guide teams to scope, plan, and deliver work using agile methods andestablishedbest practices (e.g., reusability).
• Proactivelyidentifyand remove blockers, dependencies, and risks — including technical and resourcing challenges.
• Ensure alignment and adherence to enterprise architecture, security, compliance, and financial standards.

• Establish andmaintainintegrated delivery plans, milestones, and schedules across product owners and project managers.
• Manage scope, timelines, budgets, resources, dependencies, and risks across multiple concurrent initiatives.
• Apply consistent project and program…