Head of Strategic and Engagement Services

• Lead stakeholder engagement strategies and coordinate between Operations and business partners

• Support 40+ business lines through middle office coordination, processing oversight, workflow management, issue resolution, and day-to-day business partnership activities

• Drive governance, communication, service review, and feedback processes

• Develop and execute engagement, communication, and culture initiatives

• Oversee administrative and business support services, including service standards, operating procedures, resource management, and performance expectations

• Drive operational excellence through process improvement, workflow optimization, standardization, and continuous improvement

• Develop performance metrics, reporting, and service measurements

• Lead strategic initiatives and organizational change efforts

• Partner across Operations, Technology, Product, Risk, Finance, and Business Line functions

• Ensure adherence to governance, compliance, risk management, and control requirements while maintaining service quality and operational effectiveness

• Bachelor’s degree in Business Administration, Finance, Operations Management, Organizational Leadership, Communications, or a related field
• 15+ years of progressive leadership experience within financial services, banking, operations, client services, consulting, or a related industry
• 10+ years leading large, complex organizations and cross-functional teams
• Proven experience managing stakeholder relationships, service delivery models, operational support functions, and business engagement activities
• Demonstrated success leading strategic initiatives, organizational transformation, and process improvement programs
• Experience supporting complex operational environments with multiple business partners and stakeholders
• Strong leadership, relationship management, and influencing skills
• Ability to build trusted partnerships across all levels of the organization
• Exceptional strategic thinking, problem-solving, and decision-making capabilities
• Demonstrated ability to lead through complexity, ambiguity, and organizational change
• Excellent communication, stakeholder management, and organizational effectiveness skills
• Strong understanding of client service, middle office operations, workflow management, service delivery, governance, and operational excellence
• Must work from a U.S. Bank location three (3) or more days per week
• Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Demonstrates expertise in stakeholder engagement, operational excellence, and strategic initiative leadership within complex organizational environments. Proven ability to drive process improvement, manage cross-functional teams, and ensure compliance with governance and risk management standards.

• Stakeholder Engagement
• Operational Excellence
• Process Improvement
• Strategic Initiative Leadership
• Cross-Functional Team Management

• Performance Metrics Development
• Workflow Management
• Service Delivery Models
• Governance Compliance
• Operational Support Functions

• Leadership
• Relationship Management
• Strategic Thinking
• Problem-Solving
• Communication

• Financial Services
• Banking
• Operations Management
• Client Services
• Organizational Change