Account Coordinator

Account Coordinator - Account Services

Position Overview

The Account Coordinator (AC) is responsible for ensuring work moves through our project management system (Target Process) on time and supporting delivery on budget. This is a behind-the-scenes, detail-driven role that coordinates the flow of work across disciplines (strategy, creative, media, development, etc.), documents what was decided, and ensures next steps are clear, assigned, and followed through. While many ACs grow into Account Manager roles over time, success in this position starts with strong project management, communication, and mastery of how our agency delivers work.

Account Services plays a central role in our agency's success. We are expected to be proactive, solution-oriented client advisors who bring structure to complexity, help clients make confident decisions, and lead internal teams with clarity and accountability.

Key Responsibilities

• Own day-to-day trafficking of work through Target Process, ensuring tasks are created correctly, assigned to the right owner, sequenced appropriately, and kept up to date.
• Document meeting notes, decisions, and action items; confirm owners and due dates; and actively follow up to keep work moving.
• Attend and contribute to daily internal check-ins, providing status updates, capturing new requests or changes, and surfacing risk.
• Build and maintain roadmaps, project plans, and timelines - translating updates into clear schedules and dependencies in Target Process.
• Collect and document client feedback (from client calls and/or from the Account Manager) and ensure it is entered into Target Process so teams can respond quickly and accurately.
• Monitor project pacing and delivery by tracking status, dependencies, and signals that may impact scope, timeline, or budget.
• Support time/budget awareness by reviewing internal resourcing, hours, and delivery trends and flagging risks early.
• Coordinate across disciplines to understand what each team needs to deliver successfully (inputs, lead times, review cycles, and handoffs).
• Maintain consistent documentation standards and process adherence to improve efficiency and reduce avoidable rework.

Performance Metrics / Success Criteria

• Work consistently moves through Target Process on time, with proactive flagging of scope/timeline/budget risks.
• Notes/action items are accurate, timely, and actionable; follow-up is consistent and prevents missed steps
• Time/budget risks are identified early and escalated with supporting details - the  what  and the  why
• Effective and proactive communication that supports client satisfaction and strong delivery outcomes.

Required Skills & Experience

• 1-2 years of experience in an agency, marketing organization, or project coordination environment; strong interest in integrated marketing delivery.
• Demonstrated strength in project management fundamentals: tracking, documenting, and driving follow-up.
• Strong written and oral communication skills.
• High attention to detail and ability to manage multiple priorities in a deadline-driven environment.
• Eager to learn how different agency disciplines deliver work and why handoffs/milestones matter.
• Comfortable working in a process-oriented environment.

Reporting Lines & Team Structure

• Reports to:
  
  Senior Account Manager or Group Account Director.
• Collaborates with:
  Creative, Media, Strategy, Web Development and other internal teams.
• Client Interaction:
  Participates in client calls as needed, primarily to support documentation, follow-up, and delivery coordination.

Growth & Development Opportunities

• Training and mentorship in agency workflows, integrated marketing execution, and delivery operations.
• Opportunity to grow into an Account Manager role over time as project mastery expands and client-facing responsibilities increase.