Senior Strategic Risk & Initiatives Specialist – Claims

Responsibilities

• Lead high-priority, long-term strategic initiatives supporting claims modernization, platform transformation, policy changes, customer experience improvements, and other complex business priorities
• Develop initiative objectives, success measures, business requirements, recommendations, and implementation approaches with business and technical subject matter experts
• Assess business, operational, regulatory, and execution risks; identify dependencies and tradeoffs; and support prioritization and decision-making
• Support compliance reviews and audits by partnering with auditors, gathering documentation and evidence, and representing business line processes, decisions, and interests
• Evaluate how proposed solutions affect claims operations, fraud prevention, customer service, colleagues, and regulatory expectations
• Partner across Product Enablement, Technology, Claims Intake, Customer Service, Fraud Prevention, strategic leads, peers, and leadership stakeholders to move initiatives from concept through implementation
• Identify opportunities to apply AI, automation, business logic, modeling, and governance capabilities within claims and fraud initiatives
• Provide recommendations related to modernization, re-platforming, workflow design, operating models, and future-state business processes

• Bachelor’s degree, or equivalent work experience
• Typically 10 or more years of experience in regulatory compliance activities
• Demonstrated experience independently leading large-scale, complex, or long-term strategic initiatives
• Practical experience applying AI, automation, business rules or logic, modeling, model governance, or related capabilities to business initiatives
• Experience supporting audits, partnering with auditors, gathering documentation and evidence, and representing business line interests
• Strong business acumen, risk awareness, stakeholder management, and cross-functional collaboration skills
• Experience translating business needs into requirements, recommendations, operating processes, or implementation plans
• No visa sponsorship available
• Ability to work from one of the posted U.S. Bank locations three or more days per week
• Applicants must comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

Demonstrates expertise in leading strategic initiatives focused on claims modernization and regulatory compliance, with a strong emphasis on stakeholder management, risk assessment, and the application of AI and automation in business processes.

• Regulatory Compliance
• Strategic Initiative Leadership
• AI Application in Business
• Stakeholder Management
• Risk Assessment

• Claims Modernization
• Business Requirements Development
• Implementation Planning
• Audit Support
• Workflow Design
• Model Governance
• Business Logic Application
• Operational Risk Assessment
• Cross-Functional Collaboration
• Documentation Gathering

• Business Acumen
• Risk Awareness
• Decision-Making
• Communication
• Collaboration

• Customer Experience Improvement
• Fraud Prevention
• Platform Transformation
• Compliance Reviews
• Long-Term Strategic Initiatives