Client Operations Coordinator

Given the growing demand for our consulting services, we are seeking a Client Operations Coordinator. In this role, you'll support the operational backbone of our enterprise client relationships across The Admired Leadership Playbook and ALEX, balancing hands-on product operations, technical coordination, and client-facing account management. Our ideal candidate is someone who inspires loyalty, has the ability to self-manage goals and objectives, and is dedicated to teamwork and collaboration.

This position is a unique opportunity to gain hands-on exposure to enterprise client operations and product operations on a small but high-performing team.

• Manage access, provisioning, renewals, and cancellations across both The Admired Leadership Playbook and ALEX subscription bases, including enterprise contract renewal cycles
• Administer Hub Spot infrastructure, workflows, properties, forms, contact and deal associations, mass imports, and data cleanup across enterprise accounts
• File and track technical issues in Linear, coordinating with engineering on bugs, cohort sync issues, and data quality
• Cross-reference access and account data regularly, using techniques like Excel VLOOKUP and mass import/upload processes
• Keep a sharp eye on product and process efficiency, flagging UX/UI friction and recommending improvements across our platforms and workflows
• Support account management for enterprise clients, serving as a point of contact and building toward ownership of client relationships over time
• Respond to inquiries from internal and external stakeholders, including enterprise clients
• Support client reporting, including usage data and subscription reporting for The Admired Leadership Playbook and ALEX enterprise partnerships
• Proof, post, and schedule content updates to The Admired Leadership Playbook via multiple forms
• Assist sales team with list and data management pulled from multiple systems
• Update events and create pages for conferences and marketing initiatives via Word Press
• Provide overall departmental support and process governance for Client Operations

• 2+ years in Business Operations, with exposure to systems and process management
• Comfort and expertise with spreadsheets, databases, and cross-referencing data across systems
• Strong problem-solving skills and comfort working through ambiguous, multi-system issues
• Extremely organized and detail-oriented, especially when juggling multiple enterprise accounts
• Excellent written and verbal communication, comfortable communicating with external clients
• Experience with Hub Spot required, Word Press and issue tracking tools a plus

CRA | Admired Leadership is a trusted consulting firm that advises clients in strategic communication, leadership development, organizational research, executive presentations, and talent assessment. CRA has been serving as advisors to senior leaders in Fortune 100 companies since 1986. For over three decades, we have built long-term relationships with hundreds of clients and grew our own network of high-aptitude advisors worldwide.

We take pride in identifying and cultivating leaders, both inside and outside of our organization.

In addition to our consulting services, we recently introduced our proprietary platform, Admired Leadership® Digital. Our powerful learning platform reveals the habits, routines, and behaviors that we have studied for the last 30 years—more than 12,000 leaders uncovering the foundational routines and behaviors of leadership excellence.