Business Manager

Pawgo is a marketplace platform for doorstep pet care. Established as Galloping Groomer in 1974, the business has been in operation for more than 50 years and has evolved into a business platform.

We are seeking a commercially driven Business Manager to own the financial performance and growth of our platform.

This is not a fleet maintenance or vehicle-management position. This role is responsible for maximizing the revenue and profitability generated by our vans through pricing, yield management, utilization, capacity planning, and disciplined P&L management.

The Business Manager will work closely with an Operations Manager who owns vehicle readiness, maintenance, scheduling execution, field operations, and day-to-day fleet execution. This role will also help expand our capacity through third-party Fleet Pals.

The compensation package includes base salary, participation in a performance-based bonus plan, and stock options, giving the successful candidate an opportunity to share in the company’s performance and long-term growth. Bonus and stock option awards are subject to the terms of the applicable company plans.

• Develop and manage pricing and yield strategies based on demand, availability, seasonality, and booking patterns.
• Balance van rates and utilization to maximize revenue and contribution margin.
• Improve the productive use of available vans and operating hours.
• Recommend fleet allocation, market coverage, and capacity levels in partnership with Operations.
• Own the fleet P&L, forecasts, budgets, and performance reviews.
• Track revenue, costs, profitability, utilization, cancellations, and other key business metrics.
• Use data to identify performance gaps, forecast risks, and recommend practical actions.
• Develop business cases for pricing changes, capacity decisions, fleet expansion, and partner growth.
• Build the commercial model and partner pipeline for future third-party Fleet Pal capacity.
• Define partner economics, market criteria, and performance standards.

• Strong communication/marketing/sales skills - the ability to clearly articulate vision and value propositions to stakeholders
• Experience in pricing, yield management, capacity planning, revenue management, or unit economics
• Demonstrated P&L ownership and strong financial judgment
• Strong analytical skills and the ability to turn data into clear business decisions
• Experience in a fleet, logistics, mobility, marketplace, travel, or other capacity-based business
• Ability to work closely with commercial and operational teams while maintaining clear accountability
• Experience with partner networks or third-party capacity models is preferred
• Clear communicator who can explain tradeoffs and influence decisions

• Van rates and capacity decisions improve revenue and contribution margin.
• Fleet utilization increases without compromising operational performance.
• Leadership has clear visibility into financial results, performance trends, and forecast risks.
• The Business Manager and Operations Manager work from aligned plans with distinct responsibilities.
• Third-party Fleet Pal capacity grows with sustainable economics and clear performance standards.