Concessions Program Manager - Aviation Department

ABOUT THE ORGANIZATION

Over 51 million passengers traveled through Phoenix Sky Harbor International Airport (PHX) in 2025, one of the busiest airports in the country in the nation's 5th largest city. Phoenix Sky Harbor is the commercial air service airport and the largest of three airports in the Phoenix Airport System (Phoenix Sky Harbor, Deer Valley, and Goodyear airports), which is managed and operated by the City of Phoenix Aviation Department.

Phoenix Sky Harbor serves more than 142,000 daily passengers with over 1,300 flights per day, served by 24 airlines with nonstop air service to over 140 destinations, including 25 international markets. Phoenix Sky Harbor has a total economic impact of more than $44.3 billion per year.

The City of Phoenix Aviation Department is seeking a results driven professional to serve as the Concessions Program Manager within the Business and Properties Division at Phoenix Sky Harbor International Airport. This role supports the development, execution, administration, compliance oversight, and stakeholder coordination for the airport's Concessions Program, which includes Food & Beverage, Retail, and Passenger Services. The position manages staff by providing leadership, direction, training, mentoring, and development opportunities.

Responsibilities include researching and identifying new revenue opportunities; analyzing lease terms; assessing space needs; and evaluating tenant requests.

The Concessions Program Manager will engage with corporate level tenants, present proposals on customer and tenant issues, and lead lease negotiations. The role oversees team compliance with contracts, agreements, leases, and permits, and prepares written reports and presentation materials for various audiences. It also provides recommendations and serves as project owner for Tenant Improvement Projects within the assigned section, and conducts benchmarking with other large commercial airports.

This is a professional supervisory position requiring independent judgment, excellent interpersonal skills, the ability to maintain professionalism and diplomacy at all times, business writing and presentation skills, critical thinking, financial and statistical data interpretation, and experience in contract leasing negotiation. The selected candidate will be required to operate in a fast-paced airport business environment, handling a variety of projects concurrently and engaging with tenants extensively.

• Oversee concession contracts, including food and beverage, retail, and passenger services, ensuring compliance with agreement terms and optimizing revenue opportunities.
• Conduct research and provide recommendations to support the commercial development of airport concessions.
• Administer and ensure compliance with concession lease agreements by monitoring operator performance and resolving issues.
• Assist with drafting proposals and lease documents, helping ensure accuracy and alignment with procurement and airport requirements.
• Assist the Concessions Superintendent with writing the concessions contract scope of work for procurements.
• Recommend evaluation criteria for proposals to division leadership and support the competitive selection process.
• Develop and recommend plans and budgets to support concession program operations and revenue goals.
• Monitor and analyze sales reports, financial performance, and revenue trends to identify risks, opportunities, and areas for improvement.
• Conduct research and provide recommendations to support the commercial development and long-term planning of airport concessions.
• Deliver presentations to City officials, airport boards, airport tenants, department executives and senior leadership, and community groups regarding airport concessions programs.
• Working extended and irregular hours outside of Monday - Friday 7 am to 6 pm, including nights, weekends, and holidays, may be required based on airport event activity and/or emergency airport events. This may equate to more than 40 hours in a workweek without additional compensation.

• Stakeholder Engagement & Relationship Building
  • Demonstrated ability to cultivate and maintain strong relationships with internal teams, external stakeholders, tenants, concessionaires, customers, and governmental agencies.
  • Skilled in navigating diverse interests and maintaining trust in a complex, high visibility environment.
• Communication Excellence
  • Excellent written and verbal communication skills, with the ability to…