Enablement Program Lead AV

About The Role

At Uber, delivering world-class support to our customers, earners, merchants, and partners depends on building exceptional capabilities across our global support organization.

As the Program Leader, AV Enablement
, you will define and drive the enablement strategy for one of Uber's Big Bets and fastest-growing business portfolios, ensuring that enablement investments directly support business priorities and measurable outcomes. You will serve as the primary strategic partner to senior business leaders, translating evolving business needs into scalable capability solutions that improve operational performance, customer experience, and organizational readiness. Direct experience in the autonomous vehicle (AV) or autonomous mobility industry is required for this role.

The Program Leader must bring sufficient AV domain knowledge to understand the unique operational, product, safety, regulatory, partner, and customer-support considerations involved in launching and scaling AV programs. This is a highly cross‑functional leadership role requiring strategic thinking, executive stakeholder management, portfolio prioritization, and operational excellence. You will lead a team of Enablement Program Specialist(s) while partnering closely with Operations, Product, Content, Learning Design, Quality, Analytics, PMO, Learning Operations, and other global functions to deliver enablement solutions  successful candidate thrives in ambiguity, influences without authority, and can balance long‑term strategy with flawless execution in a fast‑paced global environment.

Location: Phoenix

• Own the enablement (L&D and Quality) strategy and roadmap for a strategic business portfolio, ensuring alignment with organizational priorities.
• Translate business strategy into scalable capability-building initiatives that improve business performance.
• Apply AV domain expertise to anticipate launch, scaling, safety, operational-readiness, and customer-support risks, translating them into clear Enablement and Quality priorities.
• Anticipate future capability needs and proactively shape enablement investments.
• Establish enterprise Quality frameworks, governance models, and operating standards that evaluate capability effectiveness, operational excellence, and customer experience.
• Drive continuous improvement by integrating learning, quality insights, performance data, and operational priorities into a unified enablement strategy.

• Serve as the primary Enablement partner for senior business leaders.
• Build trusted relationships across Operations, Product, CX, PMO, and other global functions.
• Influence strategic decisions through data-driven recommendations, quality insights, and enablement expertise.
• Present business reviews, quality trends, capability risks, and strategic recommendations to executive leadership.

• Own a portfolio of complex global Enablement and Quality initiatives from strategy through execution.
• Prioritize initiatives based on business impact, customer experience, operational performance, regulatory requirements, and organizational goals.
• Ensure programs are delivered on time, within scope, and achieve measurable business outcomes.
• Balance investments across learning transformation, quality programs, process improvement, AI adoption, and operational readiness.

• Design and evolve enterprise Quality programs that drive consistent customer experiences across global operations.
• Establish quality governance, audit methodologies, calibration frameworks, and performance standards.
• Define Quality Scorecards, KPIs, and evaluation methodologies aligned to business and customer outcomes.
• Lead quality calibration…