Senior Change Lead

OVERVIEW

We are hiring a Senior Change Lead for a client in the Phoenix metro area, within a product and technology group. We are looking for someone with product operating model experience. You will own how a large stakeholder group understands, accepts, and adopts a new way of working, and you will be the person accountable for whether adoption actually happens.

Hybrid role, 2 to 3 days a week onsite.
Compensation: $68 to $78 per hour
Contract, 6 months, with potential to extend or convert to permanent

• Own the change strategy end to end, from stakeholder analysis through to measured adoption
• Build understanding of what a product operating model is and how it differs from how the organization has worked, across leaders who have not worked this way before
• Build the narrative for what is changing and why, and make it land differently for each audience
• Map the stakeholder landscape, identify where resistance is likely, and plan for it before it surfaces
• Design and facilitate workshops, offsites, and working sessions, then run them yourself
• Establish an adoption baseline at the outset and measure progress against it
• Coach senior leaders through visible sponsorship, including preparing them for difficult conversations
• Partner with product, design, research, and engineering leadership to reinforce the model through how they run their own teams
• Build the change artifacts the organization will keep using, including readiness assessments, engagement plans, and communication frameworks
• Direct the work of communications and enablement resources supporting the effort
• Report on adoption progress to executive stakeholders and adjust the approach based on what the data shows

• 8+ years in organizational change management, with several leading enterprise scale efforts
• Demonstrated experience on operating model, ways of working, or cultural change rather than only technology deployment
• Direct experience supporting a shift toward a product operating model, including the move from project based delivery to product ownership
• Strong executive presence and the credibility to challenge a senior leader constructively
• Deep facilitation skill across large group sessions, offsites, and small working groups
• Fluency in a recognized change methodology such as Prosci ADKAR, Kotter, or an equivalent framework
• Experience building change capability where little or no formal function existed
• Ability to define and track adoption metrics, and to use them to redirect the work
• Comfort operating with ambiguity while the broader organizational design is still being settled
• Excellent written communication, including executive level materials

• Prosci or equivalent change certification
• Working understanding of product practice, including discovery, road mapping, and the difference between outputs and outcomes
• Experience in a large, decentralized organization with multiple semi autonomous units
• Background in product, technology, or digital transformation environments
• Experience transitioning a capability from external support to internal ownership

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.