Business Operations Analyst

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Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.

The Business Operations Analyst participates in the coordination, support, and maintenance of APS Operations business systems and processes to ensure effective business unit performance. Under general direction, supports the analysis, planning, administration, and communication of projects, processes, and business practices. Serves as a business unit resource for reporting, data analytics, process improvement, and operational support. Collaborates with cross-functional teams to identify, develop, and implement technology and process solutions that improve organizational effectiveness and achieve desired business outcomes.

Maintains and produces functional reports, statistical analyses, and standardized reporting protocols to promote data integrity and consistency. Supports capital project closeout activities by coordinating with project teams and stakeholders to ensure timely completion of documentation, financial reconciliation, and project capitalization requirements. Assists in the development and continuous improvement of closeout processes, reporting, and performance metrics. Assists in defining, documenting, and improving business processes through research, benchmarking, and analysis of business needs and industry practices.

Leads smaller process improvement and system enhancement initiatives, serving as a liaison between the business unit and IT. May contribute to projects of moderate scope and complexity and collaborate with senior personnel on cross-functional initiatives. Requires a working knowledge of business operations, capital project lifecycle processes, and business systems utilized within the organization.

• BS/BA equivalency or an equivalent combination of fouryears relevant business work experience and relevant college coursework in business, information technology or a related area.
• An additional two (2) years of progressively responsible experience where general knowledge and understanding of business unit operations, business unit systems, and basic knowledge of database design, structure, functions and processes and experience with database tools has been obtained.

• General understanding of business unit and operational knowledge including functions, procedures, processes, and computer systems.
• Ability to identify process improvement opportunities and tie functional needs to technology solutions. Some project/team experience and ability to prioritize work.
• Demonstrated analytical ability to review and analyze data, identify issues, see relationships and patterns and recommend solutions.
• Experience participating in projects and identifying and resolving issues is preferred.
• Proficient in PC applications including advanced skill level in Microsoft Excel, Access, and Word.
• Basic knowledge of emerging practices and technologies used within the area.
• Demonstrated communication skills, both verbal and written. Good customer service, organizational, and analytical skills and demonstrated ability to manage customer expectations. Some knowledge of applicable federal and state laws, regulations, and standards impacting business unit business areas.

• With general direction, participates in the development analysis, planning, administration, and communication of a broad range of business unit projects, processes, and practices. With general direction provides operational support for business unit business systems…