Lead Office Services Associate

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Lead Office Services Associate is responsible for overseeing daily office services operations, hospitality support, and workplace experience initiatives for Opensity Solutions client locations. This role leads office service associates, ensures operational efficiency, maintains a professional and organized office environment, and delivers exceptional customer service to employees, guests, and clients. The position reports to the Client Relations Manager or Client Relations Director and is classified as non-exempt.

.ROLES & RESPONSIBILITIES:

Lead, train, supervise, and support office service associates to ensure smooth and efficient daily office operations.

Assign responsibilities and manage team workloads to ensure tasks are completed accurately and on schedule.

Conduct performance evaluations, provide coaching and feedback, and recognize employee achievements to support professional development.

Foster a collaborative, positive, and service-oriented team culture that promotes accountability and continuous improvement.

Supervise hospitality operations, including front desk support, guest services, concierge functions, and workplace experience initiatives.

Conduct regular team meetings and training sessions to communicate operational updates, performance expectations, and service standards.

Maintain a clean, organized, professional, and welcoming office environment for employees, clients, and visitors.

Monitor and manage office supplies, pantry inventory, stationery, and workplace resources to support uninterrupted operations.

Coordinate with janitorial staff, maintenance teams, and external vendors to ensure facility cleanliness, maintenance, and service quality standards are maintained.

Implement and maintain effective organizational systems, including document management, filing systems, and office storage procedures.

Provide exceptional customer service by responding promptly and professionally to employee and client inquiries, requests, and concerns.

Serve as the primary point of contact for office-related operational issues, resolving concerns efficiently and professionally.

Identify opportunities to improve office services, workplace experience, and operational processes through feedback and continuous improvement initiatives.

Manage relationships with external vendors and service providers, including contract coordination, service delivery oversight, and performance evaluations.

Assist in planning and coordinating office meetings, events, conferences, and workplace activities, including room setup, catering, and audiovisual support.

Prepare meeting rooms and event materials to ensure successful execution of internal and client-facing events.

Oversee guest check-in and hospitality support processes to ensure a seamless and welcoming visitor experience.

Coordinate with facilities, housekeeping, maintenance, and support teams to ensure operational excellence and workplace readiness.

Build positive relationships with employees, guests, and clients while delivering a high level of personalized service and support.

Address guest inquiries, concerns, and special requests promptly and professionally to ensure satisfaction and positive experiences.

Monitor workplace and guest feedback to identify improvement opportunities and implement corrective actions as needed.

Participate in ongoing training and development programs, including utilization of company learning platforms and operational training resources.

Champion the core values and service standards of Opensity Solutions while maintaining professionalism and confidentiality at all times.

KNOWLEDGE, SKILLS & ATTRIBUTES:

Strong leadership and team supervision skills with the ability to motivate and develop…