Event Support Specialist II

Type:
Full Time

Posted Date:

Pay Range: .

- 42.31 USD per hour

** Primary Function*
* Provides operational support and leadership to the unit for our client's multi-media systems and customers.

** Duties & Responsibilities*
* Equipment trouble-shooting, deliveries and setup, basic equipment maintenance, multi-media technology displays, support for on and off campus multi-media events, audio and video systems, audience response system operations, studio and single camera operation that may include patient procedures, floor director support, video conference directing, and basic video network technologies.

May provide trouble-shooting and help desk support for event support customers, master control operations, off-campus multi-media event support, live and post video production services (lighting, audio, recording, directing, editing, and media duplication for internal and external use) and on-call support for video-on-demand, and other business domains as determined by the needs of the institution.

Demonstrates proficiency in all types of recording modalities (e.g. tape, hard drive, remote server, and webcast capture stations).

Must possess a high level of technical expertise and excellent customer service skills.

Participates in making recommendations on room design and audiovisual equipment purchases.

Provides and manages the planning and coordination for internal and external major events in designated areas of responsibility that include, but are not limited to, customer support, videoconferencing, meeting support, major events and productions, manages all aspects of off-site and on-site courses that meet accreditation requirements for medical staff as well as large auditorium events in support of very high-level corporate communications by CEO and other executive leadership.

Utilizes knowledge and expertise to serve as a division and institutional resource for multi-media technologies.

May be asked to represent the division, section, or work unit in a consultative and collaborative role on various project teams.

May also be responsible for scheduling of resources, personnel, equipment, coordinating with vendors for major events. Provides training and mentorship to other event support team members as directed by manager.

Works closely with the Event Support leadership in planning unit strategies, setting goals and objectives and drafting operational solutions for the Event Support team.

Incumbents are expected to stay current in all existing and emerging presentation technologies (hardware, software, equipment, etc.) and will be required to complete job-related mandatory training and education requirements.

May assist with other responsibilities as determined by manager and workload.

** Skills & Qualifications*
* High level technical and administrative skills are required for performing these services and any other business domains as determined by the needs of the institution.

Must be self-driven, results-oriented, with a positive outlook, and a clear focus on high quality and customer service satisfaction.

A natural forward thinker who critically assesses own performance.

Demonstrated ability to be professional, credible, and comfortable in dealing with executives and dignitaries, as well as being reliable, tolerant, and determined. Incumbent must be highly organized, motivated, and able to effectively manage several tasks simultaneously.

Demonstrated ability to be an empathic communicator and understand the customer's perspective.

Demonstrated ability to work independently and problem solve complex issues. Demonstrated ability to proficiently use Mac & PC computer platforms, operating systems, and Microsoft Office products.

Demonstrated proficiency with or ability to learn software and technologies for job tracking, trouble ticket reporting, audience response systems, video network control software, remote access.

** Education & Experience*
* High School diploma/GED and nine (9) years of professional employment experience in daily operations within a multi-media or audiovisual/video conference facility.

An Associate's degree with seven (7) years of professional employment in daily operations within a…