Customer Service Coordinator

Overview

Please note this position is hybrid based out of our Glendale, AZ Distribution Center. The shift is Friday through Monday, 5:00am - 3:30pm (Four 10 hour shifts).The Customer Service Coordinator ensures the delivery of excellent customer service to all store locations through prompt and accurate processing of orders and claims. The Customer Service Coordinator is responsible for all customer service related data including late orders, order input, and store credit requests.

This position monitors trends in customer service data and delivers weekly metrics to the Distribution Center Management team along with insight as to the trends seen in the data.

Responsibilities (Essential Functions)

* Respond to all communication from store locations in a prompt, professional, and friendly manner

* Processes special orders requested by stores

* Communicate and coordinate with internal departments; escalate issues to Supervisor when necessary.

* Record details of comments, inquiries, complaints, actions taken, and resolution.

* Manage and analyze data for the Distribution Center, working with the Distribution Center management team in a collaborative format to ensure SLA's are met.

* Monitor metrics for trends and report to Management any anomalies.

* Assist the Distribution Center Management team with developing and implementing corrective action plans and process improvements.

* Ensure effective collaboration and communication with all internal customers for greater efficiencies and attainment of the strategic plans.

* Flexible schedule, ability to work overtime or nights as needed.

Qualifications (Knowledge,

Skills and Abilities

&

Physical Requirements )

* High School diploma or equivalent

* Minimum 2 years' Customer Service experience

* Ability to successfully manage concurrent projects, multiple priorities, and meet deadlines

* Proficient in Microsoft Office Suite

* Strong verbal and written communication skills, analytical and decision-making skills, and ability to work on cross-functional teams

Why Sprouts

Grow with us!

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts' management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.

California Residents:
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