Client Care Representative

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Client Care Representative / Dispatcher

Monday–Friday | 40 Hours per Week

Compensation

• Base pay: $33,000 – $60,000 (based on experience & performance)
• Performance bonuses tied to booking quality, schedule optimization, and technician utilization
• Clear growth and advancement opportunities

Exciting Opportunity Alert 🚨

Are you confident on the phone, organized, and motivated by results? Do you enjoy helping customers while also driving bookings and keeping a fast-moving schedule full?

We’re a growing, family-owned HVAC company looking for a Client Care Representative / Dispatcher to be the heartbeat of our daily operations. This role is critical — you are often the first voice our customers hear and a key driver of revenue, efficiency, and customer satisfaction.

This is not a passive call-taking role. You will be expected to convert calls into booked appointments, maximize schedule efficiency, and support our technicians by keeping the day running smoothly.

• Consistent Schedule – Monday–Friday, 40 hours per week, weekends off
• Sales-Driven Incentives – Your performance directly impacts your pay. When you book well, optimize the schedule, and help the team win, you get rewarded.
• Growth & Advancement – We promote from within and this role can grow into leadership, operations, training, or customer experience management as the company expands.
• Supportive, Team-First Culture – You’ll work with a team that respects accountability, clear communication, and professionalism — no chaos, no guesswork.

• Answer inbound calls and confidently convert inquiries into booked service appointments
• Dispatch and route technicians efficiently to maximize productivity and utilization
• Communicate clearly with technicians regarding schedules, job details, and customer needs
• Confirm appointments and reduce cancellations and no-shows
• Identify opportunities to fill schedule gaps and optimize routing
• Maintain accurate customer notes and scheduling data in CRM/software
• Handle customer concerns professionally while protecting the schedule and revenue
• Support the team in delivering a five-star customer experience
• Maintain a calm, organized, and professional work environment

• High call-to-booking conversion rates
• Full, efficient daily schedules
• Minimal downtime and reschedules
• Strong customer satisfaction and clear communication
• Technicians supported and set up for success

• High school diploma or equivalent
• Prior experience in customer service, call center, dispatching, or inside sales preferred
• Strong communication, persuasion, and multitasking skills
• Ability to stay organized and focused in a fast-paced environment
• Professional phone presence and positive, accountable attitude
• Comfortable using computers, scheduling software, and CRM systems

If you enjoy winning on the phones, being part of a team, and getting paid for performance, we’d love to meet you.

Apply today and help us deliver exceptional service—one call at a time.