Bilingual Licensed Customer Service Agent

Kin is on a mission to change home insurance from what it is to what it should be. Whether we’re leveraging data to create customizable coverage or providing claims service that goes above and beyond expectations, our members are at the heart of everything we do. In the face of ever-growing climate risk, they deserve an insurance company that cares about them.

We aim to stick with our members through thick and thin.

We use efficient technology that lets homeowners buy directly from us to keep costs down. This is the essence of Kin. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago s Best Places to Work, Midsize Companies ).
• Forbes  America s Best Startup Employers (2021- 2023).
• Inc. 5000 Fastest-Growing Private Companies.
• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

• Kin is expanding our customer base and we are looking for new Kinfolk residing in Mountain and Pacific time zones. As a Bilingual Customer Service Agent, you’re the first line of assistance for our customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too.
  
  When time permits, you’ll help update forms, policies, procedures, and training materials. Our business is constantly growing and we hope you will be part of our growth in 2025.
• Interacting with current policyholders via phone, email, and chat
• Contacting customers banks/mortgage to obtain additional details
• Creating/updating policies for customers to review
• Submitting payments/issuing refunds
• Educating customers on policies and coverages

• An active Property & Casualty (P&C) or Personal Lines insurance license
• Bilingual (Spanish speaking) preferred
• Superior customer service skills
• Empathy towards others
• Ability to work in a fast paced environment with limited structure
• Proficient in Google suite or similar tools and ideally comfortable navigating multiple tools and windows at the same time
• A need for efficiency, always looking for ways to make processes better

• 9:00 AM-6:00 PM CST
• 10:00 AM - 7:00 PM CST
• Capability to participate in our mandatory paid 10 week training period
• We are currently hiring for our May 19, 2025 class

We are seeking candidates in Mountain and Pacific time zones in the following states: AZ, CO, , KS, MT, NE, NM, TX, UT, and WA.

• Competitive salary and equity
• 401K with company match of up to 4%
• 16 days of accrued PTO, 2 floating holidays and 8 company holidays
• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents
• Continuing education and professional development opportunities
• Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, and elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance

Applications for this role are accepted on an on-going basis.

We are seeking candidates in Mountain and Pacific time zones in the following states: AZ, CO, , KS, MT, NE, NM, TX, UT, and WA

EEOC Statement:
Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don t just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.