Customer Service Representative

North Kenilworth Veterinary Care

POSITION SUMMARY:

The Costumer Service Representative is the first point of contact for clients in a veterinary practice and plays a vital role in ensuring smooth daily operations and a positive client experience. Daily operations would include greeting clients in person and over the phone, scheduling appointments, checking patients in and out, and managing medical records and invoices. You will also handle payments, explain services and estimates, process prescriptions, and relay messages between veterinarians, technicians, and clients.

In addition to administrative duties, the CSR must provide compassionate support, especially during stressful situations such as medical emergencies or end-of-life care. Strong communication, organization, multitasking, and empathy are essential skills, as the role often involves balancing a fast-paced environment while maintaining professionalism and kindness toward both clients and their pets.

WHAT WE'RE LOOKING FOR (Essential Qualifications):

Education:

• High School Diploma or GED required
Professional

Licenses/Certifications:

None

Experience:

• 1+ years experience in veterinary customer service preferred

• Experience in a medical facility desired

Knowledge, Skills and Ability:

• Cornerstone experience a plus

• Ability to provide effective customer service principles

• Basic knowledge of medical terminology

• Basic proficiency with a variety of computer programs including Microsoft Office Suite

• Basic written, verbal, and active listening communication skills

• Strong customer relations and interpersonal skills

• Exercises tact and diplomacy in dealing with sensitive issues and situations

• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Strong organizational and time management skills

• Effectively and quickly responds to requests in a proactive manner

• Strong attention to detail and high level of accuracy

PHYSICAL DEMANDS:

While performing the duties of this job, the team member is regularly required to talk and hear.
The team member must frequently use a computer for long periods of time. Specific vision
abilities are required to do this job including close vision. This position requires walking and/or
standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be
exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is
exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with
assistance. Must be able to work flexible hours including evenings and weekends.

BENEFITS:

• License reimbursement
• Uniform allowance
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Disability insurance

SUPERVISORY RESPONSIBILITIES: None