Client Care Representative

Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Makes outbound calls to club membership clients to ensure that they are satisfied with any repairs

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred

Compensation:
Salary Based On

Experience:

$13-$15 hour

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay – We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility – We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.

Career Path – We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong workethic,and are someone who takes pride in the work you do, then we want to hear from you!

• Competitive Pay
• Company Benefits
• Extensive Training
• Incentive Programs
• Flexible Scheduling

Been working here 1 year and it's been the best year of my life. The leadership is passionate, and that resonates through our team. We work hard no doubt, stay busy year round, and push ourselves to get better. The management really cares about their employees and work hard to show that. We people here, not just dollar signs.