Traveling Client Success Specialist Customer Service Phoenix, AZ

Overview

If you are customer focused, resourceful and looking to start your career with an industry leader, then consider joining our team! Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automobile dealerships, is seeking a Client Success Specialist to work with our Enterprise Account customers.

As a Client Success Specialist, you will help our customers make a smooth conversion to the Reynolds and Reynolds system, and provide training and customer support through the process. You will provide on-site installation support to major dealerships in and out of your region, and will travel approximately 80% of the time. The goal of this position is to help the customer transition to our software and then function as a consultant, providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential.

This position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in-depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.

• Help customers make a smooth conversion to the Reynolds and Reynolds system, and provide training and customer support through the process.
• Provide on-site installation support to major dealerships in and out of your region, and travel approximately 80% of the time.
• Function as a consultant, providing excellent support for our products and ensuring customers are using the software to its full potential.

• Bachelor’s Degree or equivalent experience
• Ability to build strong customer relationships
• Excellent time management and organizational skills
• Strong written and verbal communication skills
• Ability to travel (overnight with hotel stays) up to 80% of the time
• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must have reliable home internet with sufficient bandwidth for video conferencing

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Professional development and training
• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.