Customer Care Representative

Recognized as the No. 1 site trusted by real estate professionals, ® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, ® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Location: Scottsdale, AZ (Hybrid - Remote/In-Office 3 days per week)

Are you a customer care expert? Are you ready to provide world class customer service while finding solutions for our customers' needs? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Customer Care Representative and help change the world of real estate, one home at a time.

Do you have a passion for providing exceptional customer service? Are you seeking an opportunity where you can make an impact, grow your career and be a part of an amazing organization? Our growing business is looking for a skilled problem solver to join our team as a customer care representative. We need an enthusiastic individual who can listen to customer issues and then offer solutions to each problem.

The successful candidate for this role will have a strong command of the company's customer service policies, and be well‑trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

• Growth Opportunities:
  Advance your career in a dynamic real estate tech company with merit‑based promotions.
• Great Pay & Perks:
  Earn $19.50/hr + up to $400 monthly bonus, plus medical, 401(k), PTO & more.
• Make an Impact:
  Help customers find solutions and shape their real estate journey in a fast‑paced, team‑driven role.

• Answer incoming customer calls regarding billing issues, product problems, service questions, and general customer inquiries.
• Maintain a high level of professionalism with customers and establish a positive rapport with every caller.
• Update customer information in the customer service database, Salesforce, with detailed notation of each call.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Impact the company’s bottom line by problem solving and turning frustrated customers into repeat customers.
• Utilize effective communication and problem‑solving skills via inbound phone to provide one‑call resolution.
• Meet or exceed company expectations around productivity and service quality goals.
• Adhere to all attendance and punctuality guidelines.
• Perform other duties and responsibilities as needed.

• We balance creativity and innovation on a foundation of in‑person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in‑person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office.

• Minimum two years of customer service experience in a call center environment.
• Willingness to work in a heavy phone‑based environment.
• Experience with performing outbound calls.
• Ability to work independently and in a team environment.
• Ability to type, talk, and navigate systems simultaneously.
• Typing speed minimum 35–40 WPM.
• Ability to multi‑task and adapt to changing business needs.
• Working knowledge and experience with Gmail, Salesforce (or other CRM platforms), G Suite, MS Office Suite, Instant Messenger, and Chrome.
• Understanding of internet navigation and tools.
• Excellent communication skills, both verbal and written.
• Excellent track record of attendance.
• High School diploma or equivalent.

• The Customer Care Representative…