Customer Service Specialist
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-02-19
Listing for:
NearU
Full Time
position Listed on 2026-02-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Technical Support
Job Description & How to Apply Below
The Customer Service Representative I is responsible for managing service requests, dispatching calls to the appropriate technicians or field staff, and conducting outbound calls to customers. This role serves as a key communication hub, ensuring timely responses, accurate scheduling, and a high level of customer satisfaction.
Key Responsibilities
Call Dispatch & Coordination
- Dispatch service calls to technicians or field staff based on availability, urgency, and skill set
- Monitor call queues and job status to ensure timely completion
- Update scheduling systems and track dispatched calls for accuracy and follow-up
- Make outbound calls to confirm appointments, follow up on service requests, and provide updates
- Contact customers regarding missed calls, service delays, or rescheduling needs
- Conduct courtesy calls, satisfaction checks, or reminder calls as required
- Provide professional, courteous, and solution-oriented customer support
- Accurately document customer interactions, notes, and outcomes in CRM or dispatch systems
- Resolve basic customer concerns and escalate complex issues when necessary
- Maintain accurate customer records, schedules, and service logs
- Communicate effectively with internal teams to ensure service expectations are met
- Support reporting, call tracking, and performance metrics as assigned
- High school diploma or equivalent (associate degree preferred)
- 1-2 years of experience in customer service, call center, dispatch, or coordination roles preferred
- Strong verbal communication and active listening skills
- Ability to manage high call volumes and multitask in a fast-paced environment
- Proficiency with phone systems, CRM software, and scheduling tools
- Strong organizational skills and attention to detail
- Customer-focused mindset
- Time management and prioritization
- Problem-solving and decision-making
- Clear and professional communication
- Reliability and teamwork
- Office-based or remote with extensive phone and computer use
- May require flexible scheduling, including evenings or weekends, depending on business needs
- Competitive hourly wage or salary
- Benefits package including [health insurance, PTO, retirement plan, etc.
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