Order Service Rep

Overview

The Order Service Representative provides outstanding service to clients by acting as the liaison between them and other areas of the business (Purchasing, Installation, Service, etc.). They are the primary support and point of contact for the salesperson, entering and processing orders from start to finish.

• Follow and enable a culture where Arizona Home and Appliance Core Values come to life.
• Receive and process starts from all builders, ensuring accurate entry, logging in appropriate folders, and verifying information against contracts.
• Receiving schedules from builders via websites, emails, or phone calls.
• Uploading backup to support order.
• Verifying order details against builder documents.
• Communicates with purchasing on orders that require special pricing or updates.
• Utilizes the system s order monitor screen to track, confirm and update orders as needed.
• Taking inbound calls and emails from customers, sales, and support staff.
• Serve as the point of contact for any questions regarding the order.
• Coordinate with other departments to ensure all customer issues are appropriately and efficiently resolved.
• Utilize the Ticket System Tool to provide consistent and thorough communication and documentation on all service-related matters.
• Maintain good communication and rapport with everyone in the customer s journey — builders, manufacturers, warehouse and dispatch workers, and service technicians.

• Strong customer service skills
• Good PC skills, especially Outlook, Excel and Word
• Organizational and time-management skills
• Decision making skills
• The ability to develop, implement and assess performance metrics
• Excellent communication skills

• 1+ year in a customer service environment

This position is office based, typically sitting at a desk and may require dexterity to utilize phone, computer, and manuals/binders.

Health and Wellness

• Medical, dental, and vision insurance offerings, along with critical illness, hospital indemnity offerings.
• Wellness programs and mental health support.

Financial Benefits

• Competitive salary
• Retirement plans, such as 401(k) with employer match.

Work-Life Balance

• Paid time off (PTO) including vacation, sick leave, and holidays.
• Hybrid opportunity after 90 days

Additional Perks

• Employee discounts, commuter benefits, and wellness stipends.
• Company-sponsored events and social activities.

These benefits aim to support employees  overall well-being, financial stability, and professional growth.