Overnight Customer Service Agent - Phoenix Sky Harbor Airport

Overview

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest‑growing privately‑owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.

The position is an overnight full‑time (40 hours per week) position paying $18 per hour, located at Sky Harbor Airport Rental Car Center.

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Training and development

• Wednesday – Saturday 7:00 pm – 5:30 am
• Sunday – Wednesday 7:00 pm – 5:30 am

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Offers all customers assistance with directions, maps, local area information and appropriate service information.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Prepares the Rental Agreement Folder with all required information.
• Answers the telephone in a friendly, helpful and prompt manner.
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.
• Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition.
• Assists customers within the queue to minimize any wait time and provide the most efficient service possible.
• Seeks to improve job performance through self‑assessment, skill development, training and goal setting.
• Maintains a regular and reliable level of attendance and punctuality.
• Performs miscellaneous job‑related duties as assigned.

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years old.
• Minimum of 1 year of face‑to‑face customer service experience within the last 5 years.
• 1 year of experience working overnight within the last 5 years preferred.
• Must possess a valid driver’s license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 3 years.
• Must be authorized to work in the United States and not require work‑authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following shift/schedule:
  Wednesday – Saturday 7:00 pm – 5:30 am, Sunday – Wednesday 7:00 pm – 5:30 am.
• Must not have interviewed with Enterprise for a customer service position at Sky Harbor position in the last 12 months.